Christine Simkulet Email & Phone Number

Kansas City, Missouri Area

• Nurture a book of business worth over 10 million dollars in travel insurance sales by building strategic relationships with top accounts.
• Resolve inquiries from more than 15 accounts in regards to their 40+ customized plans available to their traveling passengers, including providing creative solutions in handing complex situations.
• Ensure Client Partners avoid regulatory compliance issues by assisting with implementing required insurance protocols.
• Anticipate Client Partner needs and educate them on best practices to increase their take rate and maximize client satisfaction, building a trusted advisor relationship.
• Advise during sales process through completion, including working with C-suite executives.
• Develop each Client Partner’s customized plan design to meet their unique underwriting needs.

Kansas City, Missouri Area

Kansas City, Missouri Area

Olathe, KS

• National insurer of vehicles, homes, and small businesses providing a wide range of insurance and financial services products.
• Presented innovative ideas on ways to improve cost/benefit ratio and promote consistency utilizing unused functionality of existing resources.
• Developed employees confidence and skill sets needed to advance their careers, resulting in their selection for a myriad of advancement opportunities.
• Coached employees to improve their opportunities and avoid disciplinary action by identifying and suggesting improvements, including continued feedback and encouragement throughout.
• Delegated workflow, supervised employees, and resolved all escalated customer insurance contract problems ensuring an efficient and positive workplace environment.
• Identified training opportunities and streamlined communication to ensure consistent distribution resulting in seamless service provided by all employees.

Merriam, KS

• A division of Capitol Insurance Companies that underwrites professional liability insurance for a variety of niche markets, targeting a full spectrum of miscellaneous professionals and industries, including.
• Cultivated and maintained working business relationships with several insurance brokers and agents to ensure our program was the primary consideration for their new business opportunities.
• Investigated clients’ applications, business plans, and contracts’ terms and conditions to identify underwriting exposures for risk assessment purposes and to ensure adequate coverage and appropriate premium.
• Reviewed applicant’s contracts to determine risk and consistency with applicable law ensuring long-term viability of the insurance program.

Kansas City, MO

• An insurance agency and administrator that provides insurance products and other financial services to members of associations and other affinity groups.
• Reconciled and finalized a complete book of business resulting in a seamless transition of underwriting companies.
• Reviewed and summarized corporate insurance policies ensuring adequate insurance coverage for the company’s current circumstances.
• Uncovered unpaid commissions in arrears via detailed research to ensure accurate financial records and to fiscally benefit the program.

Lenexa, KS

Upheld high levels of account security while assisting incoming customer callers' inquiries regarding account status, billing comprehension, troubleshooting, balance adjustments, and identifying and resolving customer concerns.

Vestal, NY

• International insurance organization serving commercial, institutional, and individual customers through an extensive worldwide property-casualty network.
• Assessed risk levels of potential automobile insurance customers through qualifying and probing questions to determine their appropriate cost of coverage, if eligible.
• Implemented a peer development tool to monitor agents’ daily underwriting activities and to enhance company productivity.

Lawrence, KS

Addressed customer's concerns in an incoming call center regarding account status including billing comprehension, troubleshooting, balance adjustments, and identifying and resolving overall customer concerns.

Vestal, NY

Investigated MCI services/charges for potential fraudulent situations. Contacted registered owners of landlines requesting confirmation of usage. Verified past payment history with local carriers. Determined if fraud was present, and if no fraud present then determined if services/charges were going to be allowed to continue.

Bachelor Of General Studies, Sociology

Education record

Education record

Education record

Attended while completing high school graduation requirements.