Chris Laney Email & Phone Number

Denver, Co, Us

Lakewood, Co, Us

• Spearheaded multiple teams and departments, focusing on optimizing processes and nurturing talent to enhance performance management.• Redesigned the learning, growth, and development structure, fostering a culture of continuous learning and talent development, resulting in a 98% goal completion rate across five departments.• Led the implementation of a company-wide project management platform, utilizing data-driven decision-making to improve project completion time by 17%.• Successfully transitioned over 900 employees to a new EHR platform within 90 days, leveraging change management strategies and aligning with business stakeholders to ensure smooth adoption.• Designed and coached the development of a custom HRIS and ERP system, emphasizing employee engagement and data analysis to drive process improvements.

Clackamas, Or, Us

• Authored the Operations Leadership Handbook, providing a knowledge-base resource for new team members to learn operational specifics and emphasizing learning and development.• Designed a new production staffing structure and created a platform for staffing calculation and shift structuring to optimize performance management.• Assisted in developing and implementing a Competency Framework, outlining core competencies and focusing on employee development.• Led Arizona and Michigan production facilities through early launch phases, leveraging strategic planning and collaboration to achieve over $1M in revenue within three months.

Clackamas, Or, Us

• Successfully managed the launch of a new expansion facility, achieving $1M in revenue within 11 months.• Directly hired a majority of the staff and led the training and development for them, fostering a high-performing team culture and ensuring alignment with organizational goals.• Negotiated contracts for critical ingredients, achieving a 50% reduction in costs over the tenure.• Demonstrated strategic negotiation skills and a keen understanding of supply chain management principles.• Managed market sales demands and ensured on-time order fulfillment, optimizing supply chain operations and stakeholder collaboration.• Maintained inventory accuracy with <1% variance, demonstrating proficiency in data analysis and inventory management, ensuring efficient use of resources and timely replenishment of stock.

North Mankato, Mn, Us

• Drove operational efficiency by implementing new systems, reducing order entry process time by 40%.• Orchestrated the launch of over 75 updates to various systems, automating 93% of order-related processes and enhancing overall productivity.• Enhanced performance metrics by 16% year-over-year through the implementation of an advanced reporting structure, facilitating more targeted measurement and analysis.• Streamlined order data flow from customers to suppliers by enhancing back-end systems, eliminating manual intervention and optimizing supply chain operations.• Collaborated cross-functionally to develop and deliver new technology services, fostering innovation and efficiency organization-wide.• Managed projects to implement new technologies, ensuring seamless deployment and integration throughout the organization.• Developed comprehensive training materials for new technologies, facilitating smooth adoption and enhancing employee proficiency.• Maintained operational integrity and ensured compliance with company standards and policies, aligning with organizational objectives.

Us

• Provided comprehensive physical and digital advertising and marketing solutions across diverse industries including food service, technology, finance, construction, entertainment, and sports.• Ensured consistency with brand standards for each client, maintaining brand identity and integrity across all materials.• Demonstrated adaptability by keeping abreast of the latest design trends, software, and hardware to deliver cutting-edge designs.• Negotiated contract terms and pricing with clients, ensuring fair compensation for services rendered.• Expanded brand awareness, traffic, and engagement through strategic social media campaigns.• Utilized additional skills in copywriting, copy editing, photography, audio recording, and sales/marketing to enhance project deliverables.

• Pioneered the creation and development of an influential podcast, cultivating a dedicated audience and amassing thousands of monthly listeners within a highly competitive market.• Strategized and executed a comprehensive content strategy, curating engaging discussion topics and securing industry-specific special guests to provide unique insights and perspectives.• Leveraged networking and outreach skills to establish partnerships and secure sponsorships, resulting in consistent revenue streams and the financial sustainability of the podcast.• Directed all aspects of podcast production, including recording, editing, and publishing, ensuring a polished and professional final product that consistently met high-quality standards.• Managed the podcast's online presence across various platforms, fostering a vibrant and engaged community through active social media engagement and content sharing.•Innovated and adapted to evolving industry trends and audience preferences, consistently refining the podcast format and content to maintain relevance and engagement over the course of three successful years.

Woodland Hills, Ca, Us

• Directed and mentored a technical support team, fostering a culture of continuous learning and development to enhance team performance and customer satisfaction.• Developed comprehensive training materials and resources to onboard new employees and facilitate ongoing skills development, resulting in a 60% reduction in training time and an 18% decrease in Tier 1 support requests.• Spearheaded the implementation of new CRM and CDM systems, leveraging technology to streamline support processes and improve response times by 56%.• Led nationwide on-site support training initiatives and PCI DSS compliance certification programs, ensuring consistent service quality and adherence to industry standards across all operational areas.• Analyzed customer feedback and support data to identify trends and areas for improvement, driving strategic decision-making and process optimization efforts.• Represented the Technical Support department in executive meetings, providing insights and recommendations to support company-wide initiatives and business objectives.

Seattle, Wa, Us

• Demonstrated exceptional leadership and team management skills by overseeing day-to-day operations, including cash control, inventory management, and retail ordering, to ensure seamless workflow and exceptional customer service.• Facilitated staff training and development programs, providing coaching and guidance to team members to enhance their skills and performance, resulting in consistently high levels of employee satisfaction and retention.• Contributed to strategic decision-making and goal-setting processes during staff meetings, offering insights and suggestions for enhancing team productivity and achieving sales targets.• Fostered a positive work environment by promoting open communication and collaboration among team members, resulting in increased morale and productivity across shifts.• Consistently exceeded sales goals through effective sales strategies and customer engagement techniques, contributing to the overall success and profitability of the store.