Christopher Lenzo, Mba Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• Perform complex data analysis to evaluate key issues and develop business insights
• Partner with corporate and property departments to generate and distribute relevant reporting along with guidance to stakeholders

Las Vegas, Nevada, United States

• Collaborated and gave direction in the development and monitoring of business plans, fiscal budgets, and department operations to produce both short and long-term profitability
• Developed and implemented department goals for the property, as well as actively advised and provided guidance to the business units around scheduling, labor and leave management

Las Vegas, Nevada Area

• Provide input into the strategic plan consistent with the strategic vision of the division
• Collaborate and give direction into the development and monitoring of business plans, fiscal budgets, and department operations to produce both short and long-term profitability
• Analyze staffing data to make recommendations to senior management
• Develop and implement department goals for the property, as well as actively advise and provide guidance to the business units around scheduling, labor and leave management
• Manage a team of 20+ team members through the weekly creation of 71 department schedules for over 5300 hourly employees
• Responsible for Virtual Roster configuration (department, positions, location) for transition of scheduling from department management to a centralized model

Las Vegas, Nevada Area

• Created weekly department schedules aligning labor to department volume.
• Observed departments to understand business volumes and staffing needs/opportunities.
• Provided staffing recommendations and processed position requisitions for departments.
• Monitored and approved employee hours and adjusted job/department codes to ensure proper financial reporting.
• Tracked/Processed employee vacation requests, attendance records, leave of absence requests, FMLA and other administrative support duties.
• Created and analyzed monthly Overtime Reports for The Cromwell, Flamingo and The Linq Hotels.

Flamingo Hotel & Casino

• Managed VIP guest experience along with special projects for Hotel Division.
• Reconciled monthly P&L’s for Front Desk & VIP Services.
• Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service.
• Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting.
• Designed templates & procedures for pre/post visit email communication with guests.
• Worked with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages.

Harrah's Hotel & Casino

• Managed day-to-day operation for mid to high level VIP guests.
• Analyzed weekly Service Scores for Front Desk and Valet at Harrah’s, Flamingo and The Linq to recognize trends and create action plans for improving guest experience.
• Member of property ERM Super User group for training and development.
• Reconciled monthly P&L’s for Harrah’s, Flamingo and The Linq VIP Services.
• Taught Customer Service development classes at Harrah’s and The Linq.
• Received Supervisor Feedback Score of 4.25 out of 5.0 for 2012.

Flamingo Hotel & Casino

• Managed day-to-day operation of the Front Desk.
• Responsible for talent selection & hiring of Front Office team members.
• Monthly reconciliation of Employee incentive programs.
• Efficiently scheduled staff to ensure proper desk coverage & control payroll expenses.
• Managed the semi-annual shift bid for union employees.
• Raised Service Scores over the first two quarters of 2012.

Horseshoe Hotel & Casino

• Supervised hotel departments including Front Desk, Bell Staff, Valet, PBX, Wardrobe, Retail, Butler and Virtual Hotels.
• Monitored same-day revenue management to ensure proper guest mix leading to occupancy totals of 99.2% and increasing ADR $1.47 for 2010.
• Became point-of-contact for department supply vendors.
• Monitored department accounting practices in coordination with Internal Audit.
• Received Supervisor Feedback Score of 4.27 out of 5.0 for 2010.
• Team Leader for Kaizen project: Housekeeping, October 2009. Created SOPs to standardize work for housekeeping staff.

Baymont Inn & Suites, Brooks, KY

• Created yearly Budget and Sales & Marketing plan for the property.
• Worked with online travel agents to ensure proper positioning of hotel.
• Negotiated rates and sold group contracts/local direct bill accounts.
• Balanced overdue A/R accounts while correctly invoicing bills.
• Implemented new procedures that raised cleanliness level of property
• Established new ordering procedures to balance operational costs.

Las Vegas, Nevada Area

• Spearheaded initiative to improve interdepartmental communications.
• Train/coach employees to ensure high level of guest service is sustained.
• Created department seniority list, including evaluation tracking.
• Procedural development and implementation of tracking system, including regular communication with citywide direct marketing team during airfare promotion.
• Team leader for employee Olympics, motivated staff to participate in employee engagement efforts.

Robinsonville, MS

• Revamped purchasing, inventory and staffing process to reduce department costs.
• Created PAR level inventory and formulated linen capital expenditures for the Harrah’s Tunica, Horseshoe & Tunica Roadhouse Hotels.
• Organized special projects, including the property wide new mattress & bed installation.
• Responsible for interviewing & hiring new employees and decreasing turnover 23.7%.
• Raised employee satisfaction scores 17.2% for the year.
• Assisted in re-opening of Harrah’s Gulf Coast Casino, Aug 2006.

Robinsonville, MS

• Supervised the Front Desk, Bell Staff & PBX departments.
• Examined guest folios & solved customer service issues in management’s absence.
• Trained new employees.
• Monitored schedules for proper coverage during peak times.
• Worked with marketing department and other hotels to produce the highest occupancy possible for all three hotels.

Master Of Business Administration (M.B.A.), Finance

Bachelor Of Science (B.S.), Hospitality And Tourism Management