Christian L. Email & Phone Number

Boston, Ma, Us

Eden Prairie , Mn, Us

Some of my notable achievements include:Spearheading the development of a premier cross-benefit web portal, innovatively designed to manage high-cost drug utilization for health plans. This initiative served over 500,000 members and resulted in an annual saving of $15 million in drug costs.Worked with hospital organizations to employ self-administration, site-of-care, and self-administration under pharmacy benefits to increase adherence and reduce patient costs. This includes proactive patient outreaches for 340B eligible members on behalf of the pharmacy.Successfully implementing and tailoring the Optum Fusion product, catering to a diverse portfolio of mid-sized Blues plans. This achievement translated into over $100M in cost avoidance and garnered a 95% satisfaction rate among providers.Pioneering innovation efforts focused on aligning oncology regimens with NCCN pathways. This strategic alignment enhanced prior approvals and adherence rates, elevated the quality of care, and minimized waste and variation.Consistently maintaining an exemplary annual platform NPS score of >50 on a scale ranging from -100 to 100 for three consecutive years, underscoring our unwavering commitment to quality service delivery.Currently, I manage a product innovation team of 3 direct reports and collaborate with customer care, clinical operations, and regulatory groups.

Woonsocket, Ri, Us

Strategy owner for an omnichannel care management program for patients with chronic kidney disease.Some of the highlights of my experience include:Launching a CKD-focused mobile application that increased engagement by 50% and generated a 2:1 ROILeading a cross-functional launch team of 15 members to improve home dialysis transitions with a 25% increase in planned startsEstablishing and maintaining partnerships with kidney care educators and advocates to ensure patients were fully supported in their home dialysis transition and received personalized care plans and resourcesCoordinating the user stories and feedback to link the application to CVS public health initiatives during the COVID-19 pandemicDeploying the CVS Kidney Care cloud to connect the home Hemocare dialysis device for supply requests and adherence reporting

Woonsocket, Ri, Us

I was responsible for strategy, client implementation, and customer success of a new digital diabetes monitoring and adherence solution and product roadmap for the commercial and government health plans. The diabetes solution ties together multiple adherence and counseling solutions to improve patient care and outcomes through cloud-connected glucometers, digital apps, and real-time telemedicine.Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment during the transition to an Agile methodology. Operated in 3-week sprints with flexibility based on immediate functional concerns.

Woonsocket, Ri, Us

I own and manage the Medicare and Medicaid lines of business for the CVS Caremark flagship Pharmacy Advisor Counseling service. This program provides support for patients with chronic cardiovascular conditions, asthma, breast cancer, chronic obstructive pulmonary disease (COPD), depression, osteoporosis, and mental health issues. I coordinated care with our specialty pharmacy division to ensure high touch, concierge level access to patient benefits through retail and dedicated call center representatives.I oversee the implementation of new clients and services which includes the integration of new clinical outreaches to raise CMS Stars and other Health Quality measures. I managed a portfolio of 12 Medicare and Medicaid clients.

Woonsocket, Ri, Us

Business lead for the development and deployment of new enterprise products to improve patient medication adherence and lower pharmacy costs for health plans and specialty pharmaciesThe enterprise pharmacy solution for our PBM and retail pharmacy network is a multi-channel, quality improvement strategy that reviews and improves performance in five key areas:* Reducing the use of high-risk medications in the elderly,* Diabetes treatment (use of high blood pressure therapy in diabetes patients), and* Adherence to diabetes, high blood pressure and high cholesterol medications.* Specialty pharmacy utilization

Master Of Business Administration (Mba), Sloan Fellow Mba

Ms, Chemical Engineering

Bs, Biomedical Engineering, Chemical Engineering