Chris Loucks Email & Phone Number

Washington, D.C., US

Mayfield Village, OH, US

Armonk, New York, NY, US

• Educate existing managed services customers on new methods for reducing their security risk exposure
• Developed customer briefing program to share IBM research with customers and creatively engage in strategic security planning discussions
• Facilitated client health check initiative with IBM security executives focused on ensuring clients were leveraging the full potential of IBM services

Armonk, New York, NY, US

• Responsible for entire portfolio of security services business across multiple industry verticals in a seven state territory
• Prioritized resource allocation within the territory in order to maximize new business and ensure customer satisfaction
• Listened to clients describe both their security challenges and business priorities in order to develop customized solutions that matched their needs
• Consulted with client executives about the latest security trends regarding both attack vectors and defense strategies
• Recommended security solutions to clients in the areas of GRC, identity management, data protection, application security, network security and managed services

Armonk, New York, NY, US

• Managed five person security operations team at a global wholesale technology distributor
• Advised senior executives and provided guidance on information security topics including but not limited to security policy practices, emerging threats, regulatory issues, risk mitigation techniques and security best.
• Chaired committee responsible for implementation of PCI compliance program
• Developed new information security policies and led initiative to implement enterprise vulnerability management program
• Collaborated with global security team to implement enterprise wide security standards

Armonk, New York, NY, US

• Managed cross functional team of thirty resources in support of data center operational excellence programs and ensured customer satisfaction while keeping the program on-time and on budget
• Directed a small team to assess and recommend high-availability strategies to satisfy regulatory requirements and growth goals at a large financial services firm
• Performed security assessments utilizing the ISO 27002 standard for financial services companies
• Implemented IBM Tape Encryption key management solution on a variety of platforms (Solaris, Windows, Unix, z/OS)

Lewis Center, Ohio, US

• Performed IT security audits in support of internal Sarbanes-Oxley testing for major corporate media services conglomerate
• Recommended and implemented changes to testing procedures for future audit cycles
• Educated individual media agencies on the compliance requirements and provided recommendations on how to achieve or maintain compliance

Pittsburgh, PA, US

• Developed and maintained technical competence in the use of systems software, supporting systems utilities, and in depth use of computer languages
• Adapted existing mainframe inventory tracking system for use in new corporate division as a Java based application running off Oracle databases and WebSphere application servers
• Interviewed end-users to determine requirements for inventory tracking system and modeled the system using the Rational Unified Process
• Communicated effectively with end-users both internally and externally in the ongoing support of applications developed
• Managed a team of four programmers to support legacy inventory tracking system and oversaw all requests for bug fixes or new functionality and prioritized accordingly
• Collaborated with supply chain management division to reduce product lead-time by 50 percent

Roskilde, Sjælland, DK

• Answered help desk calls and provided 1st tier technical support to clients• Coordinated 2nd tier technical support between network engineers and clients• Delivered and set-up computer equipment at client locations

Ms Information Technology, Information Security And Assurance

Bachelor Of Science (B.S.), Social And Decision Sciences