• Educate existing managed services customers on new methods for reducing their security risk exposure • Developed customer briefing program to share IBM research with customers and creatively engage in strategic security planning discussions • Facilitated client health check initiative with IBM security executives focused on ensuring clients were leveraging the full potential of IBM services

• Responsible for entire portfolio of security services business across multiple industry verticals in a seven state territory • Prioritized resource allocation within the territory in order to maximize new business and ensure customer satisfaction • Listened to clients describe both their security challenges and business priorities in order to develop customized solutions that matched their needs • Consulted with client executives about the latest security trends regarding both attack vectors and defense strategies • Recommended security solutions to clients in the areas of GRC, identity management, data protection, application security, network security and managed services

• Managed five person security operations team at a global wholesale technology distributor • Advised senior executives and provided guidance on information security topics including but not limited to security policy practices, emerging threats, regulatory issues, risk mitigation techniques and security best practices • Chaired committee responsible for implementation of PCI compliance program • Developed new information security policies and led initiative to implement enterprise vulnerability management program • Collaborated with global security team to implement enterprise wide security standards

• Managed cross functional team of thirty resources in support of data center operational excellence programs and ensured customer satisfaction while keeping the program on-time and on budget • Directed a small team to assess and recommend high-availability strategies to satisfy regulatory requirements and growth goals at a large financial services firm • Performed security assessments utilizing the ISO 27002 standard for financial services companies • Implemented IBM Tape Encryption key management solution on a variety of platforms (Solaris, Windows, Unix, z/OS)

• Performed IT security audits in support of internal Sarbanes-Oxley testing for major corporate media services conglomerate • Recommended and implemented changes to testing procedures for future audit cycles • Educated individual media agencies on the compliance requirements and provided recommendations on how to achieve or maintain compliance

• Developed and maintained technical competence in the use of systems software, supporting systems utilities, and in depth use of computer languages • Adapted existing mainframe inventory tracking system for use in new corporate division as a Java based application running off Oracle databases and WebSphere application servers • Interviewed end-users to determine requirements for inventory tracking system and modeled the system using the Rational Unified Process • Communicated effectively with end-users both internally and externally in the ongoing support of applications developed • Managed a team of four programmers to support legacy inventory tracking system and oversaw all requests for bug fixes or new functionality and prioritized accordingly • Collaborated with supply chain management division to reduce product lead-time by 50 percent

• Answered help desk calls and provided 1st tier technical support to clients• Coordinated 2nd tier technical support between network engineers and clients• Delivered and set-up computer equipment at client locations