• Monthly tracking and presentation of current customer turnover• Preparation of new contracts and additional protocols according to changing conditions• Creation of new business opportunities for existing customers• Sharing company announcements with customers• Research on potential customers and establishing initial communication• Updating potential customer offers and conducting turnover simulation• Management of customer relations and tracking of• development/correction processes• Management of smooth exit processes for projects to be terminated• Weekly/monthly reporting to customers

• Key customer communication and support• Project management and action plan creation• Tracking customer requests and complaints• Management of internal purchasing processes and creation of cross‑selling opportunities• Ensuring customer satisfaction• Making periodic price revisions and contract revisions• Responding to Consumer Arbitration Board Complaints• Monthly customer billing control• Marketplace management• Following marketplace developments and making notifications• Planning and tracking of new marketplace projects• Marketplace seller score analysis and improvement tracking• Support for the use of the company’s internal marketplace integration tool

• New business and strategic customer development• Warehouse and logistics operations management• Process and project management• Marketplace management for Berlin Brands Group, Estee• Lauder Company, and Scalpers• Marketplace seller score analysis and action planning• Operations and financial reporting for BMW Shoponline site• Strategic customer management (Estee Lauder Company,• Samsung, Nude Glass, Berlin Brands Group, BMW)• Coordination of purchasing processes