Crafting engaging stories across multiple formats.

• Oversee program of 50+ training, change, and operational projects; manage prioritization and resourcing• Define and optimize business processes for project management, content creation, design, and quality control• Work with Sr. Leadership to maintain alignment and focus on key strategic objectives such as optimizing operational efficiencies and successfully integrating new business systems• Provide direction to stakeholders across enterprise to enhance adoption, manage resistance, and achieve KPIs• Lead implementation of company’s first mobile training platform: set rollout roadmap, lead cross-team governance committee, and manage relationships with 3rd-party vendors

• In team’s first year, successfully delivered 12 projects with enterprise-level impact, including: buyer training for all US stores, operational SOPs, and change support for category management• Oversaw creation of print, web, video, mobile, eLearning, and Instructor-Led training deliverables• Monitored resources and worked closely with team leadership to prioritize work and enable team success• Generated reports, roll-ups, and project summaries for executive leadership • Collaborated with internal and 3rd-party PMs to foster a culture of consistent, effective project management

Technical Writer in charge of platform experience documentation for an enterprise-level eCommerce platform:• Managed documentation releases for 18 unique platform integrations, including end-user configuration guides and technical specs and readmes on GitHub• Worked closely with R&D, product management, product marketing, and UX to deliver weekly releases in an Agile development environment• Served as one of three primary gatekeepers for marketing content on the Mozu App Marketplace• Created Mozu's first internal documentation repository for third-party integrations• Worked with team to redesign the entire documentation experience for Mozu and move all content to Git-based source control

• Created and maintained Facebook page with a weekly organic reach of 1,000+ • Wrote and distributed weekly newsletter via Constant Contact• Designed and maintain all in-store visual marketing (digital slideshows, flyers, etc.)• Proofread/edited blogs, flyers, and social media posts for employees and 3rd-party contributors• Created company’s first internal processes wiki• Managed ordering and stocking for multiple product categories; analyzed monthly, quarterly, and annual sales data to identify trends and inform buying

• Managed projects for 30+ software products; achieved on-time release-to-manufacturing• Managed database of bug-fix requests, delegated as appropriate, and led team to successful resolution of 500+ reported issues• Oversaw application of Agile/Scrum development practices • Served as primary project contact for multiple stakeholders, including Marketing, R&D, Localization, and Training/Certification • Led team of 7 direct reports; conducted performance reviews, goal setting, and salary planning

• Generated user documentation for control, simulation, and real-time test applications.• Worked in source code to create fully-integrated, Microsoft Visual Studio-compatible .NET API documentation• Worked on 3-person team responsible for managing the conversion of all source files from HTML to XML, including the application and enforcement of DITA standardsClick to edit position description• Managed recruiting process for Technical Communication; successfully hired 15 new employees• Established a leadership team to coordinate processes across multiple groups and ensure highest level of interview and testing standards

• Directly managed team of 3 junior writers; reviewed/edited work for accuracy, consistency, and concision• Coordinated simultaneous delivery of online and print software documentation in 6 languages• Chaired annual Technical Communications conference with 100+ attendees