Chun Man Leung Email & Phone Number

香港特別行政區

Oversee the park operation, enhance guest experience, crowd management, maintain the safety, event, show, facilities works and project coordination

香港特別行政區 香港

- Supporting HKJC 96 Retail branches training and development, design training for new staff onboarding, new skills transfer- Drive 3 initiatives for cultural transformation and support new format experience stores training activities (Staff Recognition Program, Virtual Annual Dinner during COVID-19, GEN-Z Shop tailor-make Training)- Develop staff through identifying needs and course mapping, liaise with the internal L&D department to review the LMS, face-to-face training courses fulfilling the business objectives- Established new capabilities framework in Retail leverages the framework to establish a clear career path, succession plan, build a talent pool

香港特別行政區 香港

- Oversee all functions of the branch managing customer relations, people development, implementing marketing and business strategies.- Drive the shop productivity to meet the monthly target, 150-200 online accounts opening, 10 million betting turnover, controlling staff wages within budget.- Ensure the assigned branch adheres to the Club’s Responsible Gambling Policy, operations, and security procedures and upholds the club's integrity.- Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies, and capturing growth opportunities.- Leading various cross-area function teams to drive the performance of marketing promotion and business development within the district.- Closely work with supporting the team to review promotion program feasibility and feedback from top to down and vice versa.

Kwai Chung Terminal One

- Building relationships based on assigned customers at all levels to prosper long-term growth, support customer events- Develop and implement sales and marketing strategies in different channels along with the company’s sales and revenue objectives- Promote the brands, at company and business unit levels, through execution of targeted marketing and promotion activities in conjunction with related department- Performing different sales analyses and tracking competitors' activities to improve market intelligence- Extensive travel between Hong Kong and the PRD area

香港特別行政區

-Provide quality front-line customer service to local and overseas clients on express service-Handling inquires and complaints independently-Assisting in execute the marketing programs and reporting to the marketing executive-Achieving the sales target through promoting DHL products and services-Responsible for the daily operation of the DHL express center

Master Of Science - Ms, Work And Organizational Psychology, Distinction

Bachelor'S Degree, Business Administration