AeroLeads people directory · profile

Carolyn M Monroe Email & Phone Number

Sr. WFM Consultant @ BridgepointeCX | Process Improvement| CCaaS at BridgepointeCX
Location: Royse City, Texas, United States 15 work roles 3 schools
13 phones found area 214, 972, 614, and 707 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 13 phones

Direct phone (214) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
BridgepointeCX
Role
Sr. WFM Consultant @ BridgepointeCX | Process Improvement| CCaaS
Location
Royse City, Texas, United States
Company size
40 employees

Who is Carolyn M Monroe? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Carolyn M Monroe is listed as Sr. WFM Consultant @ BridgepointeCX | Process Improvement| CCaaS at BridgepointeCX, a company with 40 employees, based in Royse City, Texas, United States. AeroLeads shows phone signal with area code 214, 972, 614, 707 and a matched LinkedIn profile for Carolyn M Monroe.

Carolyn M Monroe previously worked as Senior Workforce Management Consultant at Bridgepointecx and Consultant at Bridgepointecx. Carolyn M Monroe holds Bachelor'S Degree, Business Administration And Management, General from Franklin University.

Company email context

Email format at BridgepointeCX

This section adds company-level context without repeating Carolyn M Monroe's masked contact details.

BridgepointeCX

Review company-level records connected to Carolyn M Monroe before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Carolyn M Monroe

As a consultant at PPT Solutions, I help clients optimize their contact center operations and deliver exceptional customer experiences. I have over 25 years of experience in the field of workforce management, planning, and forecasting, working with both large and small contact centers across various industries.I have a proven track record of implementing innovative solutions that reduce costs, increase efficiency, and improve quality. I have extensive knowledge and skills in Avaya CMS, Aspect Eworkforce Management, IEX Totalview, Nortel Symposium, and other tools and systems. I am also a leader and a facilitator, who can effectively communicate and collaborate with diverse stakeholders and teams. My goal is to provide strategic insights and recommendations that enable clients to achieve their business objectives and exceed their customer expectations.

Listed skills include Process Improvement, Workforce Management, Leadership, Performance Management, and 46 others.

Current workplace

Carolyn M Monroe's current company

Company context helps verify the profile and gives searchers a useful next step.

BridgepointeCX
Bridgepointecx
Sr. WFM Consultant @ BridgepointeCX | Process Improvement| CCaaS
tulsa, oklahoma, united states
Website
pptsolutions.com
Employees
40
AeroLeads page
Company profile
View company profile Email format
15 roles

Carolyn M Monroe work experience

A career timeline built from the work history available for this profile.

Senior Workforce Management Consultant

Current
Bridgepointecx
Sep 2024 - Present

Manager Workforce Management And Vendor Management

Brinks Home Security

Farmers Branch, TX

Dec 2017 - Dec 2018

Workforce Business Analyst

West Marine
Jul 2016 - Oct 2018

Manager, Workforce Management

Travana

San Francisco, CA

Feb 2016 - Jun 2016

Workforce Consultant

Randstad

Northern California

Partner with clients and internal divisions of Randstad Staffing regarding staffing plans, retention, recruiting, and talent engagements. Manage multiple projects within budgetary goals and client service level agreements.Ensure compliance with Randstad RIS program, state, and local regulations.

Nov 2012 - Feb 2016

Sr. Operations Analyst

Royal Caribbean International

Analyze performance results and implement department improvements. Plan for upcoming organizational needs and implement strategies in a proactive manner. Analyze and maintain all Service Level Agreements. Ensure department operates efficiently according to company measures. Maintain understanding of business specific training. Resolve escalated customer.

Feb 2011 - Nov 2012

Call Center Manager - Workforce And Reporting

Securus Technologies, Inc

Partner with center directors to implement planning and staffing strategies which enable supervisors and floor staff to operate effectively and efficiently.Develop processes for workforce management and center interactions to promote increased revenue and decreased cost. Use WFM tools to increase volume capacity according to scheduled plan for work.

Mar 2010 - Jul 2010

Call Center Process Leader - Wfm Planning And Monitoring

Cuna Mutual Group

Managed WFM program across 3 centers nationwide. Planned and executed effective and efficient schedules to meet customer demand.Selected AccomplishmentsWorked with multiple departments and executive levels of management to strategically manage change and business improvement projects resulting in saving the company an average of $2 million annually..

Jul 2006 - Mar 2010

Capacity And Demand Planning Manager - Consultant

Accenture, Inc

Developed planning process to ensure client customer demands were forecasted and distributed across multiple vendors. Reduced costs through forecast accuracy.Selected AccomplishmentsDeveloped comprehensive forecasting model that enabled management of multiple vendor locations worldwide for a multi-billion dollar client with over 1/3 of the consumer market..

Feb 2004 - Jul 2006

Wfm Intraday Manager

Telvista, Inc

Developed processes and plans that enabled company to meet client contractual commitments and increase margin of net gain. Improved planning process to incorporate client communication and operations floor management in order to increase intraday efficient use of resources across multiple clients and 24 / 7 schedules.

Aug 2002 - Feb 2004

Workforce/Budget Manager

Sbc Telecom, Inc

Deployed WFM tools and processes for a new contact center.Managed budget, reducing inherited debt by $1.8 million within 7 months. Improved 24 / 7 coverage without growing staff over 10 months, therefore reducing recruiting and training costs.

Feb 2001 - Aug 2002

Planning And Scheduling Analyst/Manager

Jp Morgan Chase, Inc

Manage forecasting and scheduling across 3 national locations virtually with consistent results.Decreased overhead and attrition by 10% through improving agent workload across centers.

Sep 1994 - Feb 2001
Team & coworkers

Colleagues at BridgepointeCX

Other employees you can reach at pptsolutions.com. View company contacts for 40 employees →

PC Ponlawat Chophuk Ponlawat Chophuk Colleague at Bridgepointecx Chon Buri, Thailand, Thailand View → MP Mak Peter Mak Peter Colleague at Bridgepointecx Hong Kong, Hong Kong SAR, Hong Kong View → MA Muhamad Anas Lutfi Muhamad Anas Lutfi Colleague at Bridgepointecx Jakarta, Indonesia, Indonesia View → SR Syaiful Rizal Syaiful Rizal Colleague at Bridgepointecx Indonesia, Indonesia View → JC Jenn Curran Jenn Curran Colleague at Bridgepointecx Worcester, Massachusetts, United States, United States View → DC Drew Calcagni Drew Calcagni Colleague at Bridgepointecx Youngstown-Warren Area, United States View → DA Danielle Abbott Danielle Abbott Colleague at Bridgepointecx Phoenix, Arizona, United States, United States View → SA Salim Alghafri Salim Alghafri Colleague at Bridgepointecx Ibri Old Village, Ad Dhahirah Governorate, Oman, Oman View → DM David Minkus David Minkus Colleague at Bridgepointecx Palm Beach Gardens, Florida, United States, United States View → LA Lobna Alsuwayyid Lobna Alsuwayyid Colleague at Bridgepointecx Georgetown, Penang, Malaysia, Malaysia View →
3 education records

Carolyn M Monroe education

Bachelor'S Degree, Business Administration And Management, General

Franklin University

Studied Business Administration and Orgazational Leadership

Hs Diploma, Business Math

Napa Senior High

Studied Business Systems

FAQ

Frequently asked questions about Carolyn M Monroe

Quick answers generated from the profile data available on this page.

What company does Carolyn M Monroe work for?

Carolyn M Monroe works for BridgepointeCX.

What is Carolyn M Monroe's role at BridgepointeCX?

Carolyn M Monroe is listed as Sr. WFM Consultant @ BridgepointeCX | Process Improvement| CCaaS at BridgepointeCX.

What is Carolyn M Monroe's phone number?

AeroLeads has found 13 phone signal(s) with area code 214, 972, 614, 707 for Carolyn M Monroe at BridgepointeCX.

Where is Carolyn M Monroe based?

Carolyn M Monroe is based in Royse City, Texas, United States while working with BridgepointeCX.

What companies has Carolyn M Monroe worked for?

Carolyn M Monroe has worked for Bridgepointecx, Ppt Solutions, Llc, Open For New Opportunities, Brinks Home Security, and West Marine.

Who are Carolyn M Monroe's colleagues at BridgepointeCX?

Carolyn M Monroe's colleagues at BridgepointeCX include Ponlawat Chophuk, Mak Peter, Muhamad Anas Lutfi, Syaiful Rizal, and Jenn Curran.

How can I contact Carolyn M Monroe?

You can use AeroLeads to view verified contact signals for Carolyn M Monroe at BridgepointeCX, including work email, phone, and LinkedIn data when available.

What schools did Carolyn M Monroe attend?

Carolyn M Monroe holds Bachelor'S Degree, Business Administration And Management, General from Franklin University.

What skills is Carolyn M Monroe known for?

Carolyn M Monroe is listed with skills including Process Improvement, Workforce Management, Leadership, Performance Management, Management, Business Process Improvement, Six Sigma, and Vendor Management.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.