Mat (Cody) Neff Email & Phone Number

Tallahassee, Florida Area

Responsible for securing, developing, maintaining relationships with strategic accounts within the industry. Worked closely with Sales, Customer Support, and Development to ensure positive growth of book of business.

Tallahassee, Florida Area

Oversees day-to-day operations of the Customer Support Team for the Homes.com Tallahassee office. Core responsibilities include handling of escalated customer concerns, providing continuing educational support, hiring and recruiting, and ensuring front-line Support is routing issues to the correct teams for handling. Monitors and aggregates all team metrics. Works with direct reports to create customized growth development plans based on individual goals and business needs. Consistently works to cultivate a culture that balances customer experience with brand loyalty. -Implemented monthly workshop initiative for Customer Service, providing collaborative, intradepartmental training sessions with a focus on improving knowledge in key areas to improve overall level of service provided.-Collaborated on creation of new CSR job models, allowing for more efficient workflow distribution and overall improvement in customer satisfaction. Additionally participated in the creation of CSR Tier model, providing advancement track that retained talent within the Service Team-Featured Ad 3.0 Committee member; Provided hands on feedback that lead to development of City Sponsor Advertisement-Created process for .Homes domain renewals to decrease potential revenue loss due to expiration-Implementing plan to effectively monitor and record quality of service being provided by individual team members as well as entire team- identifying coaching opportunities to improve customer retention

Tallahassee, Florida Area

Tallahassee, Florida Area

Tallahassee, Florida Area

Managed online presence including monthly newsletter and social media platforms. Assisted with planning and coordinating of annual trade show and conference. Facilitated daily administrative duties while between projects including managing distribution lists and monitoring tracked legislation.-Transitioned Association into new technology via Google Apps for Business conversion.-Created process for digital agenda packet distribution for board and committee meetings.

Tallahassee, Florida Area

Provided clerical assistance, answered phones, helped maintain and organize internal data, provided spreadsheet analysis, and assisted on special projects.

Tallahassee, Florida Area

Managed operations for two locations with a total combined complement of 20. Responsible for recruiting and training of both front and back of house staff, purchasing, marketing, and event planning. Oversaw day-to-day of second location. -Coordinated campus relations, including sponsorships and fundraising events with local Greek houses.-Fostered community engagement through charity events-Second location was profitable within first year of operation

Tallahassee, Florida Area