Adrian Ryan Email & Phone Number

Coordinating speaker interviews at The CMO Stories SeriesWe have already Interviewed and featured 50+ CMOs who are in Cybersecurity, Financial services, Fintech, Retail, eCommerce, and Manufacturing since June 2022Share wonderful advice for marketers and brands on The CMO Stories Series. You can find more about that here: https://thecmonetwork.com/If you're a CMO and love to be featured on our show, book an interview with us: https://calendly.com/thecmonetwork/cmoI would be happy to discuss this further if you have any questions or concerns. Just shoot me a message and I’ll respond to you as soon as I can.Cheers,AdrianCoordinator at https://thecmonetwork.com/

California, United States

Answers customer inquiries and responds to Zendesk/Freshdesk platform.Assists distributors in processing orders on their dropshipping stores.Manage a substantial volume of data and convert it into a comprehensive report.Monitor inventory levels and reorder products as necessary.Resolve any issues related to procurement and order processing efficiently.Communicate with distributors and assist them with any issues with the order quantities or defects.Create and manage purchase orders using MS Excel, ensuring accuracy and compliance.Evaluate supplier performance, including delivery timeliness and product quality.Maintain organized records of purchases, invoices, and supplier agreements.Collaborate with various departments to ensure efficient procurement processes.

Texas, United States

Cold outreach for patients to do comprehensive dental treatments.Provided patient education on oral hygiene, diet, and preventive dental careDeveloped scripts and strategies to respond to customer objections and concerns, resulting in a 5% increase in appointment conversionsDeveloped and maintained a database of customer contacts to ensure timely follow-up and communicationUtilized data analytics to identify customer trends and preferences, providing insights to inform outreach strategiesUtilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship managementNegotiated discounts and special offers to motivate customers to set appointments

- Monitors a workforce of over 1,000 people in real time.- Utilizes data to identify process improvements that result in an increase of 10% productivity.- Conducted data analysis of employee performance reports to identify patterns and recommend solutions for improvement- Managing/analyzing data using Excel Formulas, VBA, VLOOKUP, PIVOT and Google Sheets, - Utilized SQL and Excel to clean and organize data sets with over 200,00 entries, reducing errors by 25%

Taguig, National Capital Region, Philippines

- Assisted employees with company access issues by providing solutions and troubleshooting steps.- Successfully resolved 85% of employee inquiries on first contact.- Expedited resolution process by an average of 20 minutes per ticket through the use of automation tools.- Assisted employees with access to over 100 applications and systems.- Reduced company downtime by 2%

Quezon City, National Capital Region, Philippines

- Provided technical assistance to a large number of customers of a radio tech company, preventing subscription service cancelations and helping to retain revenue.- Conducted in-depth research on a significant number of bug reports to identify recurring problems and enhance the resolution process, resulting in improved customer satisfaction.- Launched targeted outreach efforts to customers who were at risk of cancellation, leading to a high retention rate and significant cost savings for the company.- Developed a comprehensive training module for sales associates, providing them with extensive product knowledge and effective upselling techniques. As a result of this training, there was a notable improvement in customer satisfaction ratings.

Quezon City, National Capital Region, Philippines

- Managed a portfolio of 200+ accounts, ensuring customer satisfaction and retention through providing prompt responses to inquiries and requests.- Successfully processed an average of 10 refunds per day, with a 98% approval rating from customers.- Developed promotional material for the launch of new products that resulted in a 5% increase in sales.- Exceeded company standards for managing customer accounts by reducing the number of complaints by 20%.