Caroline Modolo Email & Phone Number

Toronto, Canada Area

• Manage multiple account POS implementations across Canada, the United States and Mexico;
• Collect data and business requirements and draft Statements of Work according to client requests for system customization;
• Conduct meetings with clients to collect data and documents in order to program and implement their POS system;
• Work closely with the Quality Assurance team providing real case scenarios for system testing, and participate in user acceptance testing for live system cut over processes and deployments;
• Provide onsite and virtual training and ongoing support to clients pre and post implementation;

Toronto, Canada Area

As an Implementation and Training Specialist I am responsible for working directly with our client properties as both the Project Manager and Trainer throughout the entire implementation and go-live process. I am handling multiple projects concurrently, working closely with our new clients to ensure a smooth implementation of the ResortSuite software.

Markham, Ontario

As an Implementation Specialist we are the main point of contact for the client after the sale through to the go live date. My responsibilities included, introducing the team and the process, collecting all required documentation, creating client databases, holding in-house and offsite manager trainings and providing onsite support for the go live date.

www.YourCubaCruise.com

As the Shore Excursions Manager I was responsible to select the quality experiences that our clients will have at each port of call in Cuba and Montego Bay while sailing with Cuba Cruise. I am responsible for researching and negotiating with our various receptive operators for new, exciting and authentic shore excursions. I am also responsible for the call.

Toronto, Canada Area

As the Charters Manager I was responsible for soliciting and negotiating all full ship charter enquiries, drawing up the contract and finalizing all the terms including payment and cancellation, and was the main point of contact between the client and the company. As the Reservation System Manager I was responsible for loading the entire season's product.

Toronto

As the Production Co-Ordinator I was responsible for the secure production, organization and archiving of examination materials, and the post exam audit, was responsible for organizing all workshops, including on site support, verified all invoices for work completed for the OSCE department and coordinated additional resources for the exam materials.

Toronto, Canada Area

As the Executive Assistant I was responsible for personally assisting the director as well as other staff members. My responsibilities included, answering all mail and emails, translate all documents from Spanish into English and vice versa, act as a translator for overseas dignitaries, respond to any grievance issues, and offer destination and product.

Toronto, Canada Area

As the Business Operations Manager I was responsible for the overall day to day operation of the business. This included acquiring new suppliers and managing the existing partners and experiences, maintaining and updating the in house reservation system as well as the company website, and reconciling customer and supplier payments.

Toronto, Canada Area

As the Travel Services Coordinator my responsibilities included coordinating all information from head office to the various fleet of vessels and all land suppliers, including manifests, and all staff arrangements. Additionally I was responsible to coordinate all sub-charter groups, including all information for passengers, allocation of cabin and.

Business Analysis Certificate

Hospitality, Recreation & Tourism Diploma