Technical Customer Support Dach
CurrentB2B Technical Support for the DACH market:- Customer support for DACH business clients who encounter technical issues. Main point of contact over mail and phone.- Troubleshooting unique client issues and giving instruction of how to solve them. Resolving problems in realtime.- Onboarding new customers including providing a setup and walkthrough.- Escalating issues to the respective department.- Improving workflows and processes within the team.Knowledge… Show more B2B Technical Support for the DACH market:- Customer support for DACH business clients who encounter technical issues. Main point of contact over mail and phone.- Troubleshooting unique client issues and giving instruction of how to solve them. Resolving problems in realtime.- Onboarding new customers including providing a setup and walkthrough.- Escalating issues to the respective department.- Improving workflows and processes within the team.Knowledge management:- Translating articles and strings from English to German. Responsible for creating and translating Channable's German Help Center content.Mentoring of new colleagues:- Supporting new colleagues in their work by providing guidance on work processes and with client-related questions. - Tracking of the mentee's progress over several weeks. Show less