Carla Mae Peñacuba Email & Phone Number

Philippines

• KMC is the largest provider of flexible workspaces and talent-as-a-service in the Philippines. I am employed by their client, StarHub, a leading Singaporean company that offers world-class communications.
• Assist in the day-to-day digital content operations for multiple projects by ensuring timely publication and website integrity, resulting in a 20% reduction in publishing times and improved overall efficiency.
• Collaborate with cross-functional teams to successfully launch new product landing pages and implement content updates within designated timelines, ensuring seamless operations and achieving 100% adherence to project.
• Support content migration and updates, maintaining consistency and accuracy across diverse pages and sections, ensuring seamless transitions and enhanced user experience.

Philippines

• I was responsible for managing the GreenR Community. Our goal is to facilitate discussions on technology, local events, and general lifestyle topics while providing a unique and personalized customer experience.
• Proactively identified frequently asked questions (FAQs) and converted them into self-help articles, significantly reducing repetitive inquiries and enhancing customer satisfaction through improved access to information.
• Authored and published articles weekly, resulting in increased website traffic and heightened reader engagement, effectively bolstering the online presence and audience interaction.
• Provided prompt responses to over 10 daily customer inquiries on the community platform, resulting in a 30% reduction in escalations by offering expert guidance and directing customers to pertinent information, thereby.

Philippines

• Key Discovery Consulting Inc. also known as KDCI Outsourcing is an outsourcing firm in the Philippines. They specialize in providing offshore staffing services in Creative Design, eCommerce Back Office Support, and.
• Successfully drove substantial increases in organic website traffic and surpassed a milestone of 10 million monthly active users through the creation of SEO-optimized articles and implementation of page optimization.
• Played a key role in maintaining the accuracy and freshness of website content through regular reviews and updates, enhancing the overall user experience.
• Consistently ensured user-generated content complied with platform guidelines, community standards, and legal regulations, fostering a safe and respectful online environment.
• Effectively identified and addressed instances of fake accounts, deceptive content, and inappropriate or prohibited material, enhancing the credibility, trustworthiness, and integrity of the platform while promoting a.

Philippines

• Isentia is an Australian company that monitors news media content from both New Zealand and Australia and provides a range of government and corporate clients with media intelligence.My role as a broadcast monitor at.
• Produced a minimum of 30 high-quality news summaries daily sourced from Australian and New Zealand media outlets, consistently meeting strict deadlines ensuring 100% punctuality in delivering content to clients.
• Conducted thorough research, proofreading, and fact-checking processes, resulting in a 90% reduction in error rates post-distribution, enhancing the accuracy and reliability of news summaries.
• Participated in ongoing training and development activities to improve my monitoring skills, keep myself informed about the latest industry trends, and make valuable contributions to the monitoring team's process.