Christopher Petersen Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

1080Payments works with clients on long-term engagements supporting their platform & product innovation needs.

San Francisco, Ca, Us

Responsible for design and build of the OneMarket multi-sided platform supporting retailers, brands, social media audience providers and venues. OneMarket seeks to create a brick & mortar retail network pooling the shared scale of retailers, brands and venues to combat the growth of online players such as Amazon and Alibaba

Jacksonville, Fl, Us

Responsible for new product concepts for FIS Global Payments division, encompassing acquiring, closed loop, EBT, loyalty, credit, debit and wallet services

London, Gb

Penser Consulting is a specialist consulting firm focused on the payments industry. It works across Europe, Asia and North America. Its clients range from private equity funds and their portfolio companies to global financial institutions

Mountain View, Ca, Us

Member of Google Payments focused on payments product strategy; supporting third party processing, Google Wallet solution design, payments in the third world, and payments innovation online and offline.

Mountain View, Ca, Us

Responsible for contract negotiations, solution design, business development, account management and implementations oversight for TxVia’s clients including Blackhawk Network, InteliSpend (fka American Express Incentive Services), Bank Simple and Univision. Responsible for 3rd party service provider selection, contracts and implementation oversight.• Business Development: Lead RFP responses and client demonstrations, resulting in new business with SMI, Bank Simple, Approved, Pitney Bowes, Blackhawk Network, Univision, InteliSpend and others.• Business Development: Lead contract negotiations with InteliSpend, RedWage, Esquire Bank & 1to1 Card• Strategy: Established strategy for European expansion, including resources, facilities, development, payment scheme, fulfillment, banking relationships and initial prospect list for business development• Product Management: Implemented and was responsible for the Product & Services Roadmap, resulting in over 100 new platform features• Product Management: Designed solutions in support of key product initiatives, including Bank 2.0 & Cloud Wallet• Product Management: Lead solution design and implementation strategy for 3rd party implementations including Lexis Nexis, IDology, CPI, Oberthur, ORCC, Syniverse, InComm, Blackhawk, Bancorp, Meta, People’s Trust, MasterCard, Visa, Discover and others.• Product Management: Designed and secured approval for custom risk, fraud and compliance solutions for clients• Project Management: Managed cross-functional teams of IT, QA, Data Center and SMEs to deliver unique prepaid solutions in support of clients including Bank Simple, Blackhawk Network, Pitney Bowes, Suze Orman’s Approved Card and Univision

Jacksonville, Fl, Us

Responsible for B2C and B2B service delivery (client services, risk management, call centers, process improvement, configuration management and technical support.) P&L responsibility for 13 teams in the US and India, consisting of over 600 associates, 170 SLAs, supporting $250M+ in revenue. • Strategy: Redistributed cardholder support functions across 4 locations in India and US resulting in improved service levels and sustainable annual cost savings in excess of $4 million.• Strategy: Reorganized Prepaid B2B support groups into cross-functional teams aligned with clients, resulting in improved customer satisfaction and ability to scale with reduced staffing levels as support requests increased by 35%• Leadership: Aligned debit processing B2B support team with clients, resulting in 100% improvement in service level performance and reduction of over $1M in planned expense for 2007• Leadership: Initiated and led an effort to recover unbilled pass-through expenses totaling over $1.5M• Process Improvement: Managed a DMAIC project focused on call center live agent support, resulting in redistribution of call queues and a 20% reduction in FTE (a recurring annual savings of $700,000)• Process Improvement: Managed multiple process improvement projects across 13 B2C and B2B delivery groups, hitting 100% of contractual, regulatory and business-critical service levels while reducing cost by $5.4M during the first three quarters of 2007• Process Improvement: Identified opportunity to reduce IT project delivery cycle times by 60% by reprioritization of the long pulls in existing project plans• Project Management: Managed cross-functional teams of IT, QA, Data Center and SMEs to deliver unique prepaid solutions in support of clients including US Bank, UHG, HSBC, Travelex, JP Morgan Chase and Wells Fargo

Jacksonville, Fl, Us

Responsible for Six Sigma process improvement projects aimed at improving the company’s cardholder support services. • Process Improvement: Led a DMAIC project to increase solutions center call quality scores. Recurring Annual Savings: $389,000• Process Improvement: Led a DMAIC project to reduce support services costs for a $6 million/year client. Recurring Annual Savings: $396,000• Process Improvement: Improved computer performance for 110-seat solutions center. Recurring Annual Savings: $120,000

Mba, Operations

Ba, Critical Theory