• Various contract and temporary full-time positions

• Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls• Mission is to reach as many businesses as possible• Own and manage a pipeline of clients all organized via Salesforce• Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success.• Achieve and consistently exceed monthly sales goals while having a strong work ethic and tenacity• Stay organized and manage your time effectively in order to complete your daily goals

• Provide an exceptional customer experience through maintaining accurate inventory controls within the store• Coach other team members to ensure accuracy of inventory and proper backroom operations• Play an active role in helping both your store and your customer win• Process inventory controls such as return to vendor or return to warehouse• Ensure back of house operations and truck process are consistent with company safety policies and standards to maintain stock levels• Respond quickly to customer requests and concerns• Create a positive, inviting environment for customers and maintain a neat and clean store• Understand and use basic selling skills to engage and present solutions• Be flexible in performing other duties as assigned (i.e., reserving online pick-ups, returns, cashier)

• Program, logic & accuracy test, repair then prepare over 3,000 Diebold, Premier and Dominion electronic voting machines, more than 600 electronic poll books, tablets, pads, and other related election equipment• Recruited poll workers to staff polling locations of election days• Led election worker training classes through the use of PowerPoint presentations, handouts, and demonstrations in order to ensure that employees had a firm understanding of election day operationsServed as the site lead and provided help desk support on election days• Dispatched technicians to diagnose and resolve equipment failures in a timely manner• Conducted inventory control analysis prior to and after elections• Ran equipment certification reports• Submitted purchasing requests for new equipment and supplies

• Use multi-tasking and tech-savvy skills to resolve challenging customer issues including the root cause analysis of device-related issues while performing troubleshooting, billing inquires, service inquiries and more• Answer a high volume of customer calls, deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer baseForm a trusted bond, listen attentively and respond to their inquiries• Fight churn and finding the underlying reason why customers want to disconnect service• Solve tough problems and focus on delivering exceptional customer service• Ask probing questions for revenue generating opportunities and selling accessories• Platforms worked with: Apple iOS, Android, Windows, Blackberry, Motorola, Samsung etc.

• Acquired and developed new advertisers for small and medium sized businesses using the company’s Pay-For-Performance search listing advertising platform• Prepared lead generation plans, conducted cold calls, identified new prospects from field activity and maintained an internal database of resources through Salesforce• Developed sales proposals and contracts; conducted online product demonstrations; analyzed client return on investment goals, advertising allocation, and target demographics• Developed and maintained new and existing client relationships• Educated customers on product and online marketing strategies to improve their presence on the internet and enhance their brand

• Sold a variety of BellSouth branded services for small and medium sized businesses including: local and long distance phone service packages, cellular plans and services, and DSL high speed internet• Provided first level help desk support to customers by assessing and resolving product, order, installation, and billing issues• Helped customers identify and troubleshoot technical issues with their internet, network administration, VPN, user accounts, and system outages• Dispatched second level support technicians to install new services, repair network issues, and resolve system outages• Promoted new company offers and special promotions to customers in order to identify opportunities and bundle packages to better meet their business needs• Met weekly sales goals and objectives

• Sold computer parts & supplies to small businesses • CPU’s, memory, monitors, hardware, software etc.• Manage an acquired account base through cold calling to generating leads• Generate accounts payable accounts for all IT related purchases primarily through purchasing departments

• Sold company branded AT&T YellowPages advertisement programs to small and medium sized businesses in print and online directories• Conducted client meetings via telephone and in person to help clients identify their advertising needs to meet their company goals and objectives• Worked with clients to develop and tailor customized advertising programs within their allocated budget in order to maximize their return on investment• Created and inspected ad-copy content for the design of print directory display and in-column ads, websites, sponsored links, and magazine publications• Managed a protected account base of advertisers, non advertisers and new business installs• Conducted market research and prepared advertising programs for the company’s ever-changing products and marketing services• Assisted clients with troubleshooting issues regarding their user account internet advertising programs

• Kindergarten thru 5th grade all subject substitute teacher

• Supervised a team of telemarkers who would call on alumni and parents of students from Michigan State University for donations back to the college in which they where enrolled in. • Did coaching, monitoring, and mentoring, as well as daily reports on the status of my telemarketers phone personalities. • Promoted from a telemarketer, to a monitor, to supervisor

• Call on MSU alumni as well as parents of students for donations back to the college in which they were enrolled in

• Updated clients mailing lists & completed various administrative office tasks including computer updates• Filing, labeling, processing, answering phones etc