Cathy Furtado Email & Phone Number

Brockton, Massachusetts, United States

Within my realm of responsibilities to this growing Adult Foster Care program I am charged with overseeing and initiating the critical communications within and outside of the program to maximize knowledge of the services WeCare 365 provides.

Brockton, Massachusetts, United States

Franklin, Massachusetts

Supports sales team for real estate office serving 31 Brokers and executives. Provides on-boarding for new sales staff including sales collateral, licensing, systems and social media training. Supervise satellite office administrative staff and weekend sales support staff. Reviews closing documentation for approval, completion and disbursement via Dotloop and BrokerWolf systems. Manages office operations, fulfills supply needs and creates reporting of all office system usage for audit and charge-back.

Worcester, Massachusetts

Provided full-time sales support for 14 Field Sales Account Executives, Operations Manager and Regional Sales Manager, enabling sales teams and management to easily achieve and surpass their sales objectives and goals. Maintained all sales documentation, marketing/advertisement and general supplies. Tracked and reported on intra-department lead generation projects and contests. *Engaged directly with client base to retain and grow Medicare/Medicaid Membership. *Created and distributed weekly, monthly and YTD reports on sales and trends including monthly outreach sales team incentive reports. *Produced sales conferences, promotions and events securing venues, coordinating attendees, program logistics, follow-up and reporting. *Maintained Sharepoint Customer Relations Database (CRM). Trained sales staff to use all facets of CRM system.

Watertown, Ma

Coordinated product sales plans for inside and outside sales teams. Trained sales staff in new product lines. Managed leads, referrals, enrollment and reporting to Sales Management in Siebel CRM database. * Author of Sales and Management Team Training Newsletter. * Developed and delivered complex and advanced skills training to existing Field Sales Team and new hires including Compliance Training for CMS/EOHHS. *Subject matter expert and trainer for the Siebel CRM database.

Watertown, Ma

Managed all aspects of temporary call center team including training in Siebel database, personnel management, reporting and relationship management with temporary employment agencies. Created reports for all metrics including daily call volume and quality assessments. Monitored and evaluated call center, internal and external sales representative performance via Witness Impact 360 Quality Monitoring Systems to comply with audit standards. * Led Sales Triage Team of 20 during annual enrollment period where program sales goals were exceeded by 50%. * Developed department-specific training curricula using project plans, training obejctives and course outlines.

Corporate Headquarters, Westborough, Ma

Corporate point person for bi-annual membership initiative drives. Provided training, scheduling, supplies and program support to 198 clubs. Generated monthly operational reports including membership dashboard reporting for Senior Management. * Monitored, tracked and approved all membership desk incentive award programs. * Authored and published corporate communications to 198 remote store locations.Corporate Projects 2/2009 - 2/2013 *Administered 6 store Grand Openings and 1 club relocation, including computer system plans and logistics, temporary satellite sales office computer system plans and logistics, employee operations, sales training and company policies and procedures. *Served on project teams to ensure successful store technology implementations. Point of Sale QA Testing, defect reporting for IT resolution. *Directed and trained employees on tax documentation "paper to paperless" program. Created "Quick Training" documentation used in program. *Collaborated with Community Service division to provide corporate support for the Feeding Communities program.

Corporate Headquarters/Stores

Provided on- site training for new and existing stores across the eastern seaboard on IBM ACE point of sale software. Prepared, designed and updated class documentation and materials, coordinated training schedules and managed store- to- corporate feedback. Key accomplishments:• Earned certificate as Corporate Trainer.

Club 105, Franklin, Ma

Anticipated, initiated and fulfilled club member retail needs. Supported and created membership sales. Acted as liaison between customers and home office.Key accomplishments:• Ranked 2nd for membership conversions after only 3 months in this position.

Corporate Headquarters

Tested and Improved Store Business Development Plans and Systems Documentation. Evaluated point of sale software in corporate lab setting to ensure system integrity and quality. Reported software defects and opportunities for improvement directly to corporate CIO and VP of Sales Operations. Trained Home Office team members at all levels on ACE/POS system Front Line and Back Office applications.

Managed relationships with parents and multiple levels of staff requiring tact, goal-setting, problem solving and multi-taskingPresented and instructed broad range of subjects to students levels K-12Reported progress to parents and school administrationInterpreted, administered and implemented public school standards and procedures

Ba, Political Science

Activities and Societies: Resident Assistant, Sigma Iota Sigma,

Certificate, Paralegal Studies

Education record

Activities and Societies: SIS - Sigma Iota Sigma Sorority