Chris Schelin Email & Phone Number

San Luis Obispo, California, US

San Luis Obispo, California, US

San Luis Obispo, California, US

New York, New York, US

I work with our developers to identify and resolve security flaws in our products.

New York, New York, US

I utilised Selenium, C#, and Python to automate smoke and regression test cases for our quality assurance team.

New York, New York, US

I create test cases to verify that products match the product team's expectations and also fit in with our current suite of software. I provide feedback to both the product team and the developers as to the feasibility and functionality of proposed enhancements.

New York, New York, US

* Investigated issues communicated to me by front-line support.* Provided thorough, yet readable, responses.

Portland, OR, US

• Manage remote team of technical support engineers
• Develop and maintain internal and external documentation for training and informative purposes.
• Generate and sent out invoices and collections notices on a monthly basis.
• Improve in-house invoicing system using PHP, MySQL, MSSQL, Perl, and VBScript.
• Respond to other accounting-related customer issues as needed.
• Log issues and change requests in Trac.

• Utilized UI scenarios to test upcoming builds and versions.
• Validated bugs reported by customers.
• Maintained the live customer database by performing weekly backups, creating agents to import new customer data, and creating agents to maintain data consistency.
• Implemented and maintained the in-house bug tracking system.
• Worked with the director of marketing to improve the MySQL database for the website.

• Provided email and telephone support to customers.
• Reproduced user issues and kept customers apprised of the status of their cases.
• Performed a full manual migration of the contact database, containing over 150k records, from GoldMine 6.7 to Microsoft CRM 3.0.

• Worked closely with the department head to ensure proper management of the shift.
• Assessed open job tickets and prioritized them accurately.
• Assisted with completing job tickets where necessary.
• Tracked shift error reports and worked with scanners to improve quality.

Global, US

• Updated and corrected legal database.
• Helped devise and enforce data integrity and standards.
• Assisted in crafting and reporting feedback from surveys.
• Created databases for the collection of end-of-case data.
• Performed other data-related functions as necessary.

Bryanston, Johannesburg, ZA

• Balanced the schedules of multiple engineers via Microsoft Outlook.
• Attended meetings to ensure the smoothness of coordinating resources.
• Maintained good relations and contact with various third party subcontractors.
• Acted as liaison between engineers and project managers.

US

• Developed and maintained technical skills within area of responsibility, which ensured the provision of top-class technical services to customers.
• Expanded area of expertise to include knowledge of new and emerging technologies supported within the group in order to facilitate flexibility within the group.
• Provided email and telephone support to customers.
• Created internal and external solutions relating to installation and maintenance of the company's product.