Colin Shaffer Email & Phone Number

Rochester, New York, Us

Pittsburgh, Pa, Us

-Manage and monitor existing DICOM PACS/imaging infrastructure, maintaining availability and smooth flow of medical images over a local LAN and remote WAN.-Assist development in determining best practices for DICOM image routing and deployment.-Act as third level support for imaging infrastructure troubleshooting and integration.-Work with customers to establish secure VPN connectivity.-Assist in implementation of appropriate security measures and audits to maintain eHealth Technologies' HIPAA-compliant status.-Deploy server upgrades and patches as security requirements dictate.-Establish and implement policies, procedures, and technologies to ensure PACS server security including appropriate documentation and training guides.-Various additional duties as determined necessary by eHealth Technologies.

Pittsburgh, Pa, Us

-Provide technical support and solve the basic and more advanced user hardware and software problems or questions including desktop computer hardware, software, and enterprise system software.-Monitor and handle all assigned support requests, incidents, issues, tickets, and data remediation to ensure flawless and quality delivery of services to customers.-Actively lead team in success of effective and efficient support.-Assist in management, maintenance, and troubleshooting of the production environment including: Windows 7, 8.1 and 10 PC's and laptops, Mac OS macbooks, Tablets, Network printers, Copiers, Scanners and Fax machines, Projectors, VOIP, MS Office and Office 365, MS Exchange, Network connectivity - Ethernet, WIFI, TCP/IP, and VPN, and Network shares and File Servers.-Provide first level contact for Tier 2 and 3 deskside, phone, remote, and email support for internal and external customers.-Handle advanced break/fix, configuration issues, troubleshooting, software installations, and hardware repair.-Effectively communicate verbally and in writing with team members, management, and customers.-Create documentation and knowledge base articles to aid in effective customer support.-Work in a DevOps capacity to assist in application configuration, infrastructure readiness, and support.-Provide Tier 1 support for HL7 and DICOM issues, troubleshooting and escalating to next level support.-Install, test and configure new workstations, peripheral equipment and software.-Create employee and visitor security badges, and administer building access rights per company policies and procedures.

Pittsburgh, Pa, Us