Process Enhancement at Call Center.Scheduling staff based on business requirement.People management to achieve required targets.Supported Team leaders and assisted agents' inquiries.Trained new contact center agents.Create and maintain user account and access levels.Monitor system performance and ensure that all systems are running efficiently.Maintain service level.Schedule interviews.

Investigated and resolved minor/routine/complex complaints andinquiries related to various banking operations.Worked with product partners to develop and enhance currentproduct base.Facilitated and executed proper setup of soft credit exposure.Conducted independent analysis on high-net-worth clients andrecommended creditworthiness.Provided reports and feedback on credit policy, sales, distribution,and marketing.Managed quality communication customer support and productrepresentation for each client.

Coordinated with staff to resolve issues for Private/Elite/Businessproducts and services.Ensured optimal levels of customer service for all products.Ensured compliance with regulations and standards.Provided sales support to clients and managed efficient working ofproducts.Maintained effective customer relationships and managedmanagement services and loans.Provided superior customer service, answering all incoming callswith maximum quality and productivity.

Provided superior customer service, answering all incoming calls with maximum quality and productivity.Handled complaints and resolved problems.Followed up on activities and requests arising from customers' calls.Checked and updated customers’ data and information.Ensured efficient secrecy by applying standard security measurements.Provided management with valid and regular customer feedback.

Shop in-charge in a trading of Ice cream and Electronics trading.Dealing with customers.Controlling and maintaining inventory of shops through raising purchaseorders and timed delivery.Reporting and controlling total functioning of a trading shop.Managerial role in between management and staffs.Up-to date generation and submission of reports to the managementabout the total functioning of the shop.