Muhammed Shaheed Email and Phone Number
Highly experienced and customer-focused professional with over a decade ofexperience in the banking industry. Proven track record in providing superiorcustomer service, resolving issues efficiently, and ensuring compliance withregulations and standards. Skilled in sales support, relationship management,and operations. Seeking to leverage expertise in a challenging role that offersopportunities for growth and development.
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Operation Support OfficerCommercial Bank Of Dubai Jan 2024 - PresentUnited Arab EmiratesProcess Enhancement at Call Center.Scheduling staff based on business requirement.People management to achieve required targets.Supported Team leaders and assisted agents' inquiries.Trained new contact center agents.Create and maintain user account and access levels.Monitor system performance and ensure that all systems are running efficiently.Maintain service level.Schedule interviews. -
Senior Follow-Up OfficerCommercial Bank Of Dubai Jun 2020 - Dec 2023United Arab EmiratesInvestigated and resolved minor/routine/complex complaints andinquiries related to various banking operations.Worked with product partners to develop and enhance currentproduct base.Facilitated and executed proper setup of soft credit exposure.Conducted independent analysis on high-net-worth clients andrecommended creditworthiness.Provided reports and feedback on credit policy, sales, distribution,and marketing.Managed quality communication customer support and productrepresentation for each client. -
Business Banking Specialist / Senior Contact Center AgentCommercial Bank Of Dubai Jan 2015 - Jun 2020United Arab EmiratesCoordinated with staff to resolve issues for Private/Elite/Businessproducts and services.Ensured optimal levels of customer service for all products.Ensured compliance with regulations and standards.Provided sales support to clients and managed efficient working ofproducts.Maintained effective customer relationships and managedmanagement services and loans.Provided superior customer service, answering all incoming callswith maximum quality and productivity. -
Contact Center AgentCommercial Bank Of Dubai Aug 2013 - Jan 2015United Arab EmiratesProvided superior customer service, answering all incoming calls with maximum quality and productivity.Handled complaints and resolved problems.Followed up on activities and requests arising from customers' calls.Checked and updated customers’ data and information.Ensured efficient secrecy by applying standard security measurements.Provided management with valid and regular customer feedback. -
Shop SupervisorSkin Jam General Trading Feb 2010 - Mar 2013United Arab EmiratesShop in-charge in a trading of Ice cream and Electronics trading.Dealing with customers.Controlling and maintaining inventory of shops through raising purchaseorders and timed delivery.Reporting and controlling total functioning of a trading shop.Managerial role in between management and staffs.Up-to date generation and submission of reports to the managementabout the total functioning of the shop.
Muhammed Shaheed Education Details
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Fire And Safty
Frequently Asked Questions about Muhammed Shaheed
What company does Muhammed Shaheed work for?
Muhammed Shaheed works for Commercial Bank Of Dubai
What is Muhammed Shaheed's role at the current company?
Muhammed Shaheed's current role is Operation Support Officer.
What schools did Muhammed Shaheed attend?
Muhammed Shaheed attended Govt. Polytechnic College.
Who are Muhammed Shaheed's colleagues?
Muhammed Shaheed's colleagues are Hafeez Ahmad, Aliaa Alsaadi, Sunil Kotte, Faraz Rizvi, Yasir Jabbar, Ramsha Khan, Syed Ehteram Rizwi.
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Muhammed Shaheed
Digital Marketing Executive At Dolphin Shipping & Logistics Group (Uae, Qatar, Oman, Saudi Arabia, Iraq, Malaysia, Singapore, India & Uk)Dubai, United Arab Emirates -
1gmail.com
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