Colleen M. Shea, Ctbs Email & Phone Number

Waltham, MA

Waltham, MA

• Recover tissues from organ donors, including corneas, skin, bones, tendons, blood vessels, nerves, and heart valves
• Review relevant medical records to assess patient donor and treatments received to ensure suitability for tissue recovery
• Coordinate staff members and monitor case timing to ensure all tissue is recovered appropriately and within time limitations
• Document all case procedures, including recovery times, recovery technicians, and other pertinent details
• Liase with partners from key stakeholders and vendors to ensure smooth day-to-day operations

Lynnfield, Massachusetts

• Full Time 02/2018 - 08/2019, Seasonal Part Time 10/2019 - 02/2020, Part Time 10/2021 - 12/2023
• Managed a high-volume customer service phone line, coordinating service appointments over multiple schedules and transcribing voicemails
• Crafted real-time solutions for customers service and product needs, factoring in budgetary constraints and product goals
• Navigated ambiguity around newly released products and promotions
• Schedule patrons for technical support appointments and classes
• Aided in the training of newly hired Specialists and Technical Specialists

Greater Boston Area

• Coordinated large scale applicant pools (2000+) during hiring cycles, including scheduling assessments and interviews, coordinating staff trainings, and processing hiring paperwork
• Instituted a process for office supervisors to provide feedback to the senior members of the administrations
• Aided in the creation of the weekly schedule for all student employees
• Served as a member of the disciplinary review board

London, United Kingdom

• Lectured on topics including crime scene investigation and processing, expert witness testimony, forensic pathology, and forensic toxicology
• Translated complex scientific concepts for individuals of varying ages and education levels
• Coordinated hands-on demonstrations to supplement lecture material
• Facilitated both large-group and small-group discussions pertaining to the topic at hand

Boston, MA

• Coordinated shift station assignments for up to forty-one proctors
• Ensured full coverage of all proctor stations to maintain resident safety
• Scheduled and dispatched all breaks for individuals working eight-hour shifts
• Responded to all major emergencies occurring in residence halls across campus
• Conducted rounds of proctor stations during each shift
• Monitored resident and guest access into residence halls

Boston, MA

• Coordinated and tracked all duty shifts and proctoring shifts among a staff of nine Resident Assistants
• Planned programming events for building residents to attend that meet both academic and personal needs and interests of residential community
• Attended bi-weekly meetings with the Director and Associate Director of Residential Life
• Maintained a safe and welcoming living community for residents
• Conducted the initial review of all programming paperwork and edited as needed
• Organized activities and promoted opportunities using social media and in-person interactions

Boston, MA

• Visited classrooms and gave PowerPoint presentations to students informing them of the study abroad opportunities available to them through the Global Experience Office
• Functioned as a resource to students for answers about the study abroad experience
• Helped students prepare for cultural differences when studying and living in a foreign country

Boston, MA

• Provided one-on-one tutoring services to undergraduates struggling with general and organic chemistry
• Assessed students understanding of the material to determine where students need the most assistance
• Scheduled appointments with tutees to accommodate all schedules
• Created study aids to aid tutees in comprehending materials

Boston, MA

• Brainstorm techniques for promoting the Dialogues of Civilization program to external institutions
• Aid in the distribution of Dialogues of Civilization marketing materials
• Collect information pertaining to other institutions available programs

Brighton, MA

• Aided international students from various countries acclimate to both Bostonian and American culture
• Worked at the reception desk, responding to inquiries from both students and host families
• Participateed in an on-call duty rotation and ensured the safety of students living on campus
• Organizeed both on- and off-campus activities for students each month
• Conducted weekly maintenance checks of facilities

Boston, MA/Dublin, Ireland

• Served as a mentor and advisor for a group of sixty-one first-year college students from Northeastern University studying at University College Dublin
• Aided in the instruction of a Global Experience course aimed at helping students adjust to life in Ireland
• Participated in an on-call duty rotation to ensure the safety of all students
• Coordinated social events for students to take part in
• Drafted and edited bi-weekly newsletter distribute to parents and families
• Captured and edited all photographs and videos for the site, including the production of a six minute feature video focusing on service learning

Camp Lejeune, NC

• Aided in criminal investigations, specifically by developing timelines, identifying investigative leads, summarizing relevant witness accounts
• Reviewed products of investigation, including, but not limited to, cell phone records, security camera footage, and audio/video surveillance footage
• Observed interviews and interrogations of victims, subjects, and witnesses
• Transcribed audio recordings, including taking notes in real time during undercover operations
• Completed administrative tasks, to include case file management and preparation for trial

Boston, MA

• Mentored international students beginning their academic career in an American institution
• Held weekly office hours to assist students with coursework and to edit student writing
• Served as a Teaching Assistant for a Test of English as a Foreign Language (TOEFL) preparatory class

Cambridge, MA

• Synthesized precursor material for the radiolabeling of an FDA approved drug
• Worked to optimize the synthesis protocol for a compound to be radiolabeled as an imaging agent
• Participated in group meetings by summarizing progress on assigned projects
• Presented research findings at the RISE:2013 Poster Session at Northeastern University and at the 96th Canadian Chemistry Conference and Exhibition

Haverhill, MA

• Instructed children in basic swimming and water safety techniques
• Enforced pool rules
• Worked with a team of lifeguards to ensure patron safety both proactively and reactively
• Performed basic pool maintenance

Cambridge, MA

• Aided in the development of a novel measurement technique used to evaluate the whiteness andblackness of different ink formulations
• Began work on developing simple two color ink systems to be used to create new, energy-efficient signage
• Analyzed collected data and presented to supervisors in a clear and concise mannerPatent Pending:Hertel, D., et al. Illumination System for Reflective Displays. U.S. Patent Application 20130278900, Oct 24, 2013.

Wellesley, MA

• Synthesized compounds intended to aid in the development of new and more potent antitubercular drugs
• Purified and provided basic characterizations of synthesized compounds, including FT-IR, H-NMR, C-NMR, and melting point determinations.

Waterville Valley, NH

• Instructed children from ages 4-6 in basic skiing techniques

Master’S Degree, Crime And Forensic Science

Bachelor’S Degree, Chemistry, 3.663

Activities and Societies: Northeastern University Student Affiliates of the American Chemical Society, Northeastern University Dance.

Associate Student

Completed a study abroad semester.

High School Diploma

Activities and Societies: Mock Trial (Team Captain, 2010), Chorus, Theater Guild, Math League, Peer Leaders, National Honors Society