Carolyn Skrzyniarz Email & Phone Number

New York, Ny, Us

Parsippany, Nj

Princeton, Nj

Berlitz is a global leadership training and education company with a comprehensive portfolio of language training and cross-cultural services, serving more than 550 locations in over 70 countries.Performed a variety of Sales Operations Management functions for the US Corporate Sales organization including:- Establishment and management of the proposal and RFP processes for existing and new business opportunities;- Lead generation process development and assignment;- Contract development, review, management, and negotiation of terms and conditions and pricing; and- Salesforce.com Administrator - Includes configuration, user training, reporting, and analytics.

Sales management responsibilities focused on small and mid-tier pharmaceutical and biotechnology companies to fulfill their market intelligence and research needs.

Responsible for sales operations functions in support of the sales channel: performance analysis and reporting; operational methods and procedures; sales and operations compensation plan administration; system administrator of SFA tool (Salesforce.com) and Hoover's; training development and delivery; project management; sales forecasting.

Responsible for high-profile inbound & outbound telemarketing programs including: call volume & sales forecasting; objective setting; performance tracking, analysis, & reporting; attribution analysis & action planning; sales tool development; quality assurance management; call routing strategic planning; database development & maintenance. Developed and managed a high-performing account management team.

Responsibilities included overall management of the Executive Business Office in support of the Sales VP for company's high performing telemarketing sales channel: Executive meetings and presentations; VP correspondence & communications; human resource policies & guidelines; general HR issues and individual concerns; conference and event planning; Executive visits; sales kickoff event planning; recognition plan administration; organization metrics development & reporting.

OPERATIONS MGMT. - Throughout several years, responsibilities included the following:- Strategy development, documentation, & execution- Operational metrics development, tracking, and reporting- Customer compliance analysis & auditing- Vendor relationship management- Budget management- Supervision of management & non-management employeesPROFESSIONAL DEVELOPMENT - Responsibilities included:- Establishment of career planning & development tools/programs- Focus group facilitation & action planning- College Recruiting program management- Contingency plan development- Development of sales & operations training curriculums