• Designing and implementing cloud solutions.• Leading, coaching, and mentoring Cloud Operations and Infrastructure guilds.• Designing and implementing CI/CD frameworks. Setting up DevOps culture within the teams.• Managing Azure Cloud Infrastructure.• Designing and implementing Business Continuity & DR Plans on cloud & on-premises environments.• Auditing, setting up policies for Security testing and compliance.• Managing relationships with vendors. Negotiating… Show more • Designing and implementing cloud solutions.• Leading, coaching, and mentoring Cloud Operations and Infrastructure guilds.• Designing and implementing CI/CD frameworks. Setting up DevOps culture within the teams.• Managing Azure Cloud Infrastructure.• Designing and implementing Business Continuity & DR Plans on cloud & on-premises environments.• Auditing, setting up policies for Security testing and compliance.• Managing relationships with vendors. Negotiating contracts, pricing, and terms.• Knowledge of C#.NET, Azure, Serverless tools.• Managing and configuring Azure, Office 365, Active Directory, Atlassian, Slack, Azure DevOps and other tools for business.• Incident Management, Creating and Managing Incident Reports, RFOs.• Strong leadership, technical, troubleshooting, analytical, communication and team skills.• MCTS 70-515 – Web Applications Certified. Show less

• DevOps practices and tooling• Designing and implementing cloud solutions• Day-to-day technology incident /problem management/ service request /release management support across the Harmoney platform.• Driving operational excellence through process automation ensuring reliability and availability of production environments• Vendor Management, Contracts Negotiations and Management.• Control Audits, Security Testing and compliance• Assets, Licenses & service cost… Show more • DevOps practices and tooling• Designing and implementing cloud solutions• Day-to-day technology incident /problem management/ service request /release management support across the Harmoney platform.• Driving operational excellence through process automation ensuring reliability and availability of production environments• Vendor Management, Contracts Negotiations and Management.• Control Audits, Security Testing and compliance• Assets, Licenses & service cost management.• Cloud Infrastructure management (Google, AWS, Salesforce etc.) Show less

• Leading the Support & Operations team to deliver stable and performant environments from pre-release through to production support for BidOne and it's customers that consistently meet our commitments and customer expectations.• Designing and implementing Business Continuity & DR Plans on cloud & on-premise environments.• Managing Azure Cloud, Azure DevOps, On-Premise Servers and other CI/CD Tools.• Managing IT Operations, DevOps and Support Frameworks.• Technical Consultant… Show more • Leading the Support & Operations team to deliver stable and performant environments from pre-release through to production support for BidOne and it's customers that consistently meet our commitments and customer expectations.• Designing and implementing Business Continuity & DR Plans on cloud & on-premise environments.• Managing Azure Cloud, Azure DevOps, On-Premise Servers and other CI/CD Tools.• Managing IT Operations, DevOps and Support Frameworks.• Technical Consultant for Infrastructure, Releases.• Designing and implementing continuous integration and continuous deployment frameworks• Coordinating with the respective team to resolve P1 and P2 outages. Show less

• Managing Mobile Team Operations.• A key member of senior BidOne leadership & management team responsible for ensuring adherence to the best practices in BidOne.• Reporting to the BidOne CEO and responsible for BidOne Mobile Apps deliveries.• Handling DevOps and Integration responsibilities.• Technical Consultant for customer infrastructure and software releases.• Providing detailed Disaster Recovery Plans to customers.• Creating serverless components on… Show more • Managing Mobile Team Operations.• A key member of senior BidOne leadership & management team responsible for ensuring adherence to the best practices in BidOne.• Reporting to the BidOne CEO and responsible for BidOne Mobile Apps deliveries.• Handling DevOps and Integration responsibilities.• Technical Consultant for customer infrastructure and software releases.• Providing detailed Disaster Recovery Plans to customers.• Creating serverless components on Azure.• Responsible for leading and driving mobile product development to deliver product feature that brings customer satisfaction within the program schedule.• Responsible for setting up customer application servers for other BidOne Software’s Components.• Solution Architect for the Mobile Team.• Writing backend services for Mobile Applications.• Interviewing new Team Members for the various positions of Senior DevOps Engineer, Release Manager ad Product Owner. Show less

• Designing and implementing continuous integration and continuous deployment frameworks• Creating TeamCity/Octopus pipelines.• Automating Database Deployment process.• Deploying BidOne software, code and database, across various environments, both internal and customer based.• Identifying software compatibility dependencies to decide what artefacts need to be deployed alongside the target software.• Managing deployment associated risks to ensure minimal disruption on… Show more • Designing and implementing continuous integration and continuous deployment frameworks• Creating TeamCity/Octopus pipelines.• Automating Database Deployment process.• Deploying BidOne software, code and database, across various environments, both internal and customer based.• Identifying software compatibility dependencies to decide what artefacts need to be deployed alongside the target software.• Managing deployment associated risks to ensure minimal disruption on customer environments.• Supporting development teams as part of the support team by writing code for BidOne software when required.• Maintaining the release management schedule for all planned deployments.• Overseeing release decisions and processes in terms of the big picture/cross-departmental impacts.• Supporting release execution by monitoring each phase of the release. Validates the release as it progresses through various release gates and test phases.• Creating release management standards to be followed. Educating external clients on release methodology and strategy. • Facilitating release planning meetings with key stakeholders to identify the proper sequencing of release packages. Ensuring that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule. Show less

Developing web application using AngularJS.

As a Quality Assurance Engineer, I am responsible for designing and implementing test frameworks, creating and enforcing good engineering practices and evaluating quality for various LiveOps products.Role and responsibilitieso Scrum Master for Engage Application. o Maintaining sprints, features and bugs backlog for Engage Application in JIRA.o Coordinating with Operation Team and running checks on the application during Engage releases.o Automation Testing of LiveOps… Show more As a Quality Assurance Engineer, I am responsible for designing and implementing test frameworks, creating and enforcing good engineering practices and evaluating quality for various LiveOps products.Role and responsibilitieso Scrum Master for Engage Application. o Maintaining sprints, features and bugs backlog for Engage Application in JIRA.o Coordinating with Operation Team and running checks on the application during Engage releases.o Automation Testing of LiveOps Contact Center Softwareo Designing and implementing test frameworks.o Performing various types of testing to ensure the functional performance of various LiveOps Applications.o Designing test strategieso Writing test plans, robust test cases and scalable automated test scripts based on product specificationso Implementing testing tools, techniques, and infrastructure to increase the speed of release cycleso Coordinating with Product, Engineering, and operations team to prioritize and work on various production issues.o Maintaining test automation framework Show less

• Handling LiveOps Professional Clients issues and proving assistance to their cloud based contact center. • Coordinating with Engineering, Development and operations team to work on various bugs and sever errors.• Monitoring Customer environments and providing support in case any outages• Developing, consuming and deploying WCF services.• Providing technical support to client through JIRA and TFS Tickets• UI designing and coding using C#.NET.• Writing test cases and… Show more • Handling LiveOps Professional Clients issues and proving assistance to their cloud based contact center. • Coordinating with Engineering, Development and operations team to work on various bugs and sever errors.• Monitoring Customer environments and providing support in case any outages• Developing, consuming and deploying WCF services.• Providing technical support to client through JIRA and TFS Tickets• UI designing and coding using C#.NET.• Writing test cases and unit testing. Show less

• Developing, consuming and deploying WCF services.• Providing technical support to client through JIRA and TFS Tickets• Keeping track of client issues. Upgrading and Downgrading severity of bugs.• Designing queries in iBatis and nHibernate• UI designing and coding using C#.NET.• Writing test cases and unit testing.• Writing stored procedures for N4 reports• Developing SSRS report• Handling Professional Clients issues and proving assistance to their call center… Show more • Developing, consuming and deploying WCF services.• Providing technical support to client through JIRA and TFS Tickets• Keeping track of client issues. Upgrading and Downgrading severity of bugs.• Designing queries in iBatis and nHibernate• UI designing and coding using C#.NET.• Writing test cases and unit testing.• Writing stored procedures for N4 reports• Developing SSRS report• Handling Professional Clients issues and proving assistance to their call center. • Registering customer issues through Salesforce CRM, performing Triage on problems, assigning Severity Level and keeping track of SLAs.• Handling LiveOps internal customer issues through Bugzilla ticket and setting priority to bugs.• Working with different LiveOps functional teams of LiveOps (Network, telephony, engineering, sales, and professional services) to resolve customer issues.• Handling customer conference calls in case of outages, providing assistance and providing real-time updates on calls.• Monitoring Customer environments and providing support in case any outages.• Sending Outage notifications, resolution and RFOs to customer through cases.• Providing 24/7 on call/off call support to customer issues. • Generating Report and matrices of client issue for quarterly review meetings. Show less