Carlos Mujica Guevara Email & Phone Number

The Woodlands, Texas, United States

2445 Technology Forest, The Woodlands

Configuration, implementation, management, upgrade and support business application, working alongside of other IT teams (SAP, Database, Networking, Security). Implementation of tools and applications where expertise in a client/server/Citrix environment system exist. Extensive knowledge of the Server/Application development process, including specification, documentation and quality assurance. Monitor, support and analyze Server/Application performance by providing reporting to application management and troubleshoot problem areas as needed. Application monitoring and/or support, including analysis, maintenance of multiple OS which included virtual servers. Ensure the integrity and security of enterprise data on host computers and software systems in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance. Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or repairs. Conduct research on emerging products, services, protocols, and standards in support of network hardware/software procurement and development efforts.

The Woodlands, Texas, United States

Responsible for providing high quality consulting services to existing clients and contributing to business development activities. Primary role is to contribute to projects that involve technical subject matter, technical methodologies, or other areas requiring understanding of complex information systems. Familiarity with environmental, health and safety management systems is a strong complement to the role.

1735 Hughes Landing, East Building.

Responsible for the Projects technical design, planning, implementation, support at the highest level of performance tuning and recovery procedures for mission critical enterprise systems (2500+ servers). Propose and implement systems enhancements. Ensure system hardware, operating systems support, standards and availabilities; maintain the highest levels of reliable services. Monitor, evaluate and enforce all program implementation. Operate in a cross functional capacity working closely with vendors, engineers, operators, technicians and information technology resources. Ensured the uptime, performance, resources, availability of the server/computers platform to meet the needs of the users and company’s goal, without exceeding the annual budget. • Support compliance initiatives and company’s systems/ hardware audits.• Provide system administration of hardware, operating systems, Active Directory and overall solutions. • Correct hardware/software failures by working with appropriate vendors and site contacts during and outside business hours as necessary.• Performs own work and provides assistance to other technical teams as directed.• Understand and Maintain server Storage (NAS / SAN) and monitor system performance.• Trained new Analyst personnel on system usage, troubleshoot server, software and hardware issues.• Create documentation and procedures for installation, use, and solving problems for IT infrastructure.• Troubleshooting Virtual Host performance issues and Provide Hardware and Operating System Support.• Dallas Data Center Support Operating systems: W2003 and W2008• Hardware: Dell and HP server and VMware platforms.• Monitor server health using enterprise Tools (SCOM, VCM, SCCM, Vsphere)• Plan and Implement Changes intended to: - Roll-out patches, new versions of system software and firmware of supported servers.

Petrolera Petropiar (Chevron-Pdvsa)

Extensive hands-on Refinery’s technical projects and IT skills to cover installation, configuration, administration and advanced server troubleshooting. Manage and plan ahead resource computing infrastructure as a service to fast deploy servers for user and application usage. Manage projects for live running pilots and proof of concepts using agile methodologies. Proposed and implemented systems enhancements. Ensure that system hardware, operating systems, applications and related procedures support the organizational mission, standards and availabilities, maintaining the highest levels of reliable service. Monitor, evaluate and enforce all program implementation. Also, researching patches, ensuring security controls are functioning as expected, and maintaining accurate documentation. Operate in a cross functional capacity working closely with vendors, engineers, operators, technicians and information technology resources. Ensured the uptime, performance, resources, availability of the server/computers platform to meet the needs of the users and company’s goal, without exceeding the annual budget.

Petropiar (Chevron-Pdvsa)

• Installed, maintained and upgraded enterprise server hardware and Microsoft Windows O.S. • Domain Controllers configuration and administration.• Builds and installs server hardware according to architectural standards. Develop and maintain security standards. • Server administration and troubleshooting; monitor and back-up or directly administer selected servers and other network infrastructure. VMWare administration and troubleshooting.• Respond to, evaluate, and prioritize all tickets assigned to server support group and resolve issues efficiently and effectively.• Administer Active Directory, GPO’s, OU, Security Policies, Users and Computers accounts/groups permissions in a Windows Domino Server platform. • Knowledge of DHCP, WINS, TCP/IP and DNS in Windows Server Environment.• Review and record server and backup logs.• Basic Network administration and troubleshooting; solve basic network problems to all end-user level. Network cabling capabilities if require.• Upgrade and update Server software packages.• Support compliance initiatives and company’s systems/ hardware audits.• Provide IT support for all systems/applications Oil refinery related.• Provide system administration of hardware, operating systems, application software, and overall solutions. • Correct hardware/software failures by working with appropriate vendors and site contacts during and outside business hours as necessary.• Performs own work and provides assistance to other technical teams as directed.• Related work experience and 12 years in a corporate IT enterprise environment.• Maintain server backup systems, Storage (NAS / SAN) and monitor system performance• Understanding of Storage Area Networks and working with NAS attached servers/hosts.• Trained new Analyst personnel on system usage, troubleshoot server, software and hardware issues.• Create procedures for installation, use, and solving problems for IT hardware and software.

Barcelona, Venezuela

ChevronTexaco, ConocoPhillips and PDVSA Partnership, Orinoco Heavy Oil Belt.Responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers. As a Helpdesk Engineer, I typically be the one installing, upgrading and monitoring applications and much of our PC/Printer infrastructure. Being responsible for many aspects of a company’s IT ticketing systems meant that I was required to keep up to date every new incident y/or requirement. Ensured the uptime, performance, resources, availability of the Printers/computers platform to meet the needs of the users and company’s goal. Key Contribution:• The Service Desk Engineer Level 2 position is responsible for providing high level support to clients over the phone, through remote sessions, or in person. • New user setup on Active Directory network• Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively, Support for client applications• PC configuration and troubleshooting - OS, hardware, and software, maintenance/preventative maintenance.• Printer installation, networking, configuration and troubleshooting• Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.• Call software and hardware vendors to request service regarding defective products, Support equipment used in conference rooms and auditorium..

ChevronTexaco, ConocoPhillips and PDVSA Partnership, Orinoco Heavy Oil Belt. • On line bilingual support for all AMERIVEN sites: Upstream (UP), Downstream (DW), Marketing (JMD-Caracas) and CBP Main Building.

• On line service and support of all HP Gold Contracts spread in all Central America, Caribbean zone and Ecuador.

• Responsable de la administración, instalación, migración y el dictado de cursos de la herramienta administrativa WFM de ticket en Venezuela y Colombia.

• Bilingual On line support and basic trouble shoot for all HP products in Central America, Puerto Rico and Venezuela

Master’S In Information System Management And Business Technology

Bachelor’S In System Engineer, Information Technology

Activities and Societies: Tennis TEAM

Associate’S In Mechanical Engineering Technology, Industrial Technology University., Mechanical Engineering

Education record