Charlotte Mulvanerty-Morgan Email & Phone Number

London, Gb

London, United Kingdom

London, United Kingdom

London, United Kingdom

Working for ABTA LifeLine has been the most fulfilling and challenging role of my career. I see many tasks through from start to finish, ranging from grant applications, national and international events, fundraising campaigns, and much more. I run all social media, the website and marketing for the charity, using it as a platform to encourage support and donations for a number of different causes across our charity. In one day I could start by providing someone with the financial grant they so desperately need, then move onto arranging a fundraising dinner with 120 guests, then run a report for our trustees, and finish with launching a fundraising campaign on our social media platforms. Each day is different and my work is always varied. With just myself and my colleague running the charity, its very much all hands on deck. This role has given me the unique experience to learn about all aspects of a charity and my day to day role is incredibly complex. Learning how to prioritise has been very helpful in ensuring everything runs smoothly, and my skills in multitasking has been incredibly useful too. All of my skills, some I didn't even know I had, have truly been put to the test. A huge part of my role has been new to me, with no prior experience in things like networking, presenting, design, public speaking, events management, to name a few, I am now confident in all and find them thoroughly enjoyable. Dealing directly with our applicants in such an emotional and difficult time in their lives can be very challenging, but having a strong sense of compassion helps me to provide them with the 'LifeLine' they so desperately need, giving them words of comfort and reassurance along the way.

London, United Kingdom

As the PA to the director of ABTA’s Brand & Business Development department and Events Assistant to our Events and Conferences team, my responsibilities were: PA• Supporting the Director by managing her diary• Organising meetings both companywide and external• Preparing and processing paperwork for meetings and contracts• Taking minutes• Arranging travel• Dealing with post• Screening phone calls and taking messages or dealing with the query myself • Processing credit card statements, expense forms and invoices• Helping to coordinate the department’s schedules during major events• Recording absence, travel, gifts and hospitality and attendance at relevant training and events for the department• Keep the Director’s paperwork up to date and filed correctly and efficiently • Providing ad hoc support to the department as whole, including telephone cover and attending industry events• Providing assistance to other teams during the leave of other PAs• Other ad hoc tasks as and when they are required Events Assistant• Providing administration support to the events team• Running the events inbox and dealing with all queries received• Running the events customer support phone line• Dealing with all event registrations including contacting customers to ensure all information is received correctly • Raising invoices and ensuring all monies are received • Producing tracking documents, keeping them up to date and providing support to colleagues on how to use them efficiently • Dealing with our events software technical issues• Producing the delegate packs, badges and evaluation forms prior to the events• Ensuring all of the relevant equipment and documents are ready for the event, including organising the couriers• Attending the events to assist in the setup, registration of the delegates and the smooth running of the day • Evaluating the success of the event

Ilford, United Kingdom

I am the sole administrator within the accounts department. I was brought into this brand new role to take away the administration responsibilities from the accountants and also to help with the smooth running of the department. My tasks include:• Typing and collating the accounts and related documents to be sent to the client• Dealing with the signed/approved accounts once they have been received • Filing accounts at Companies House• Producing a number of weekly and monthly reports which ensures the smooth running of the department• Raising fee notes• Setting up courses • Taking meeting minutes • Liaising with clients to ensure the correct documents are received and on time for their statutory deadlines• Keeping track of all statutory deadline dates and ensuring the relevant documents are produced and sent to Companies House in time• Other ad-hoc tasks and whatever is required from meI am also heavily involved in the introduction of a new system within the company, this includes me finding new ways of using the system in the most efficient way and to the best of our advantage, customising it to suit our needs, providing support to clients using it and giving training to my colleagues. I have also undertaken working part time in the bookkeeping department, this includes working on several clients with limited supervision allowing me to problem solve but also with the support to ask for help when needed and have also completed some tasks as an accounts junior role. I have also undertaken the role of Events Coordinator when necessary, this includes both internal and external work functions and events. My involvement in our event at the Google Campus in London was my best example of this, I was heavily involved in the preparation, the actual event itself and the follow up. I have also assisted in the design of marketing materials.

Romford, United Kingdom

Key responsibilities included resolving customer queries, processing surveyor’s and installer’s paperwork and ensuring it goes to the correct departments, liaising with different departments to help solves queries and ensure the success of all contracts, providing support to the directors and installation managers. I was also in charge of managing the garage door contracts, which includes liaising with our suppliers, ensuring costings are correct, updating the database, checking invoices, etc. During my time I was tasked with training of junior employees.

Btec Extended Diploma In Business Studies, Business Studies, Ppm

College

Education record

Secondary School