I excelled in identifying and engaging potential commercial and individual clients. My responsibilities included optimizing the utilization of our commercial and residential fleet, route planning, and dispatching teams. I played a pivotal role in driving sales by effectively selling goods per load and expanding our client base. Under my leadership, our company achieved its best performance in five years, achieving a remarkable 25% revenue growth. Additionally, I spearheaded the training and development of our Business Development Representatives (BDRs).

Managed the finance and human resources departments for a startup company.Oversaw all financial operations, including budgeting, forecasting, APs, and ARs.Developed and implemented HR policies and procedures.Recruited and onboarded new employees.Managed employee performance and compensation.Resolved employee relations issues.Increased employee satisfaction by 15%.Reduced the number of payroll errors by 20%.Strong analytical and problem-solving skills.Ability to work in a fast-paced environment.Proficient in Microsoft Excel and Office Administration.

Managed the fulfillment and assembly process for various clients and providers.Ensured accurate integration and reconciliation of fulfillment data between physical inventory and virtual lots in the system.I communicated with warehouse staff to ensure timely order completion and prevent mismatches in the number of items to ship.Communicated with clients to set delivery appointments and coordinate pick-up schedules.Resolved customer and on-site issues with an outstanding level of detail and efficiency.Ensured accurate inventory reporting and identified issues to resolve inventory imbalances across locations.Communicated with different departments to ensure a smooth transition of goods from warehouse to transportation to client.Processed requests daily as scheduled and ad hoc, including order inputting and processing.Aided in the verification process by ensuring data accuracy of loads that arrive and shipments to go, reporting errors promptly, and decreasing driver wait time to ensure efficiency in loading times.Traveled to the New Jersey facility and handled on-site assembly lines, loading and unloading of cargo, delivery of goods, warehouse management, inventory control, cycle counts, and pick and pack of B2B and B2C orders.

Managed an LA-based insurance company's back office and accounting operations, including the entire office payroll, sales, commissions, and HR aspects.Oversaw all payroll and human resources aspects, including recruitment, employee selection, and training.Created and implemented an intercommunication system between the company's 36 US offices and its office in El Salvador, improving the accounting reconciliation's efficiency and accuracy.Ensured that sales and commission for specialists were paid correctly and on time.Communicated daily with the accounting regional manager to ensure all operations ran smoothly.Traveled to California to train the company's offices on the intercommunication system I created, which increased sales revenue for the offices.

Prepare weekly and monthly performance reportsPreparing reports and analyzing data to assist general manager as they determine goals.Develop measures to motivate employees and undertake office management.Monitoring and evaluating agent performance, providing learning or coaching opportunities, while taking corrective actions, if necessary.Payroll and Bonus Management for the operation.

Monitor all administrative functions as requiredDeveloped plans and supervise department meetings.Create daily/weekly/monthly reportingAudit operations, evaluate processes for constant improvement, and exceed quality standards.Administer all indoor performance in department through efficient coaching and monitoringGuarantee customer satisfaction.

24/7 AvailabilityManaged 7 Team Leaders and +150 Reps on site, plus team members on off-site locations worldwideAnalysis of KPIsAnalyzed the efficiency of current processes and proceduresIdentified areas of improvementsCreated/updated processes and procedures to improve KPIsHad great communication with teams and departments.Document SOPs and Standardization of processes and procedures for a streamlined implementation across verticals and teams.Successfully improved Customer Satisfaction by 30% from 60% to 90%Communicated with Global Directors and teams about updates, and improvements on a monthly, quarterly, and yearly basis.Note: Project ended per relocation of operations due to Company acquisition.

Develop detailed reports to track progress and our Bi-weekly / Monthly Business Review.Manage the relationship with the client and stakeholders.Develop retention strategies for customers.Develop strategies to reach KPI's.Manage Project Account Payroll.

Managed a team of 10 to 20 representatives.Recruit, hire, and train new sales representativesAssisted WFM with scheduling, staffing and forecasting reportingManaged Account wide Payroll review for 250+ representativesMaintain consistent KPI’sQuality Assurance Monitoring

Payroll ReviewOperations Support to 150+ representatives and 10 SupervisorsCreated Bi-weekly Reporting based on KPI's for clients reviewEnsure teams meet SLA's expectations

Take Inbound Calls.Determine customer needs and likes.Understand customer budget & provide options based on itUpselling and surpass sales goals.Close sales with high conversion rate.

Take Inbound Calls.Understand customer budget & provide computer options based on it always trying to Upsell whenever possible.Overcome objections.Provide a legendary experience and a returning customer

Monitor and Guide Team of Pollster.Plan daily routes based on expected target.Ensure daily quota of surveys gets filled.Provide pollster with their respective per diem.Validate Surveys.Tabulate results.Provide results in a timely fashion.