Service Excellence Platform Manager role within the UK’s oldest private bank. Responsible for managing change and transformation on the bank's CRM platform, Joining Journey, and Power Platforms from inception through to implementation, engaging/managing suppliers, budget management (c £5m), and line/matrix management of technical and non-technical resources.

Delivery Manager role within the UK’s oldest private bank. Responsible for delivering multiple critical legacy infrastructure transformation projects from inception through to implementation, engaging/managing suppliers, budget management (>1m), and line/matrix management of technical and non-technical resources.Responsibilities:- Engaged multiple vendors to analyse and plan legacy infrastructure scope and deliverables.- Accountable for delivering six critical legacy infrastructure transformation projects across a variety of technologies (Oracle, SQL, BizTalk, MQ, .NET, Attunity).

Delivery Manager role within a SME Lending FinTech. Responsible for defining a delivery framework, implementing governance, and ensuring smooth and fast-paced delivery across multiple products, projects, and delivery workstreams.Responsibilities- Define and implement a delivery framework enabling enhanced governance, structured approval gates, templated project artefacts and a clearly defined meeting structure to support smooth and successful delivery.

Implementation Manager for Commercial Banking OnlineResponsibilities- Implement monthly feature releases, regular hotfixes, and service sustaining changes- Delivery and implementation of regulatory changes including Ring Fenced Banking (RFB), Open Banking, Payment Services Directive 2 (PSD2), Strong Client Authentication (SCA), and Cheque Imaging (Image Clearing System)- Delivery and implementation of infrastructure changes including Oracle RACC migration, network upgrades (DNS, iRules, iFiles), certificate upgrades and patching (WebSphere, Oracle, UNIX, Linux)- Delivery and implementation of cyber security and fraud changes including Biocatch, Threatmetrix, Imperva Bot Protection, Akamai Bot Manager, Akamai SureRoute, Akamai Kona DDos Defender- Control, manage, and agree scope for each release, build and execute the schedule of events, and enforce change/release management controls to ensure safe delivery- Understanding of various tools including RapidDeploy, IBM UrbanCode, AppDynamics, ServiceNow, BMC Remedy Service Management, HP Application Lifecycle Management (ALM), Microsoft Project, Atlassian JIRA and Confluence

Transformation Lead for a Global Training & Accreditation ProgrammeResponsibilities:- Management of project initiation/planning, current state analysis, design, and implementation of global training and accreditation programme across multiple geographies (UK, USA, Hong Kong, China, Indonesia, Poland, Middle East, North Africa)- Stakeholder engagement, project governance, reporting, and RAIDs managementProject Manager for a global implementation of a market research platformResponsibilities:- Global project initiation, scoping, and planning activities- Stakeholder engagement and management across multiple geographies (Asia Pacific, Europe, Middle East, North Africa, Latin America, North America) and levels (Regional Leads, In Country Subject Matter Experts, Steering Committee, Marketing, Legal, Compliance)

Multiple Roles:- Transformation Lead (Business Implementation Manager) at HSBC Commercial Bank on a Global Onboarding programme.- Business Consultant at Nationwide Building Society on a Strategic Information Management & Analytics Transformation programme.- Business Implementation Manager at Barclays on a Digital Lending Automation Transformation programme.- Project Manager at Royal Bank of Scotland on a Digital Service Transition (offshoring) project.My key responsibilities included:- Management of project initiation/planning, current state analysis, design, and implementation across multiple geographies- Stakeholder engagement, project governance, reporting, and RAIDs management- Coordinating programme workstreams and tracking programme financials- Planning and executing business activities leading up to implemntation, including training, communications, user acceptance testing (UAT) & live proving, and go live/post go live support- Effectively communicating technical themes to non-technical users and creating/maintaining key project artefacts- Interacting with client teams to understand the complexities and carefully manage the transition into a business as usual (BAU) state without disrupting the existing platform or service

Programme/Delivery Consultant role within a Strategic Information Management & Analytics Transformation programme. Responsible for defining and documenting the proposed programme framework for the strategic IM function.Responsibilities:- Creating and documenting the programme structure, resource profile & programme plan - Coordinating across the programme workstreams in preparation for weekly stakeholder review meetings, and tracking programme financials.

Business Implementation Manager role within a Digital Lending Automation and Transformation programme. Responsible for planning all business activities leading up to implementation across seven projects.Responsibilities:- Managing key business stakeholders and planning/executing all business activities leading up to implementation, including training, communications, UAT & live proving, and go-live/post go-live support. - Effectively communicating technical themes to non-technical users, creating/maintaining key project artefacts, and managing stakeholder expectations.

Project Manager/Business Analyst role within a Digital service transition project. Responsible for planning , prioritising, and scoping the first post-transition releaseResponsibilities:- Engaging key business stakeholders, RAIDs management, project planning, process mapping, and requirements gathering. - Interacting with several client teams to understand the complexities and carefully manage the transition into a BAU state without disrupting the existing platform or service.

Project Manager role for a large scale user and application migration programme. Accountable for project managing the end-to-end migration of approximately 1000 users based across multiple global sites.Responsibilities:- End-to-end planning and delivery of a major application migration programme work stream within the corporate bank- Forming and enhancing a new development organisational model to improve productivity and collaboration across the technology office- Communicating and managing across technical application delivery teams and business stakeholders

Work Stream Lead role for a web-based end-user portal. Accountable for delivering the Management Information (MI) functionality within the end-user portal.Responsibilities:- Created, maintained, and communicated the project plan for a major content management system development programme within the corporate bank- Analysed and delivered MI reporting functionality, with use of JIRA, within a content management system- Analysed and delivered a release management strategy

Business Analyst role for a bulk-file payment channel. Accountable for gathering and documenting design, functional, non-functional requirements.Responsibilities:- Created a functional specification document capturing business requirements for a bulk file payment channel- Designed user interface screens and workflow- Communicated with development teams and business stakeholders to identify, gather, and build functional and non-functional requirements

Responsibilities:- Desktop support- Hardware & software troubleshooting- On-site customer service

Responsibilities:- Researched and proposed the procurement of a new MI analytics tool- Improved user retention and conversation through search engine optimisation

Responsibilities:- Designed, built and implemented a database management system- Event planning, newsletter publication, website administration, recruitment, and payroll