• Directly manages day-to-day operations of remote state-wide Outreach team of up to 50 members who provide Outreach and Education, virtually and in person, across North Carolina’s 100 counties to help North Carolinians understand the changes to the way NC Medicaid Managed Care.• Continually initiate, grow, and nurture strategic partnerships through engagement with community-based organizations, stakeholders and healthcare provider entities on a state, regional and local level.• Enabled 542% increase from Quarter 1 2022 to Quarter 1 2024 in the number of Outreach events the team participated in or hosted.• Collaborates, within a matrixed environment, with cross-functional internal Maximus teams and external North Carolina Department of Health and Human Services teams to facilitate the successful ongoing North Carolina Medicaid Managed Care Enrollment Broker contract in support of North Carolina’s Medicaid Managed Care Transformation.• Key speaker virtually and in person at statewide conferences, regional meetings, trainings, and as requested by community-based organizations, stakeholders or by the state.• Cultivate Outreach and Education strategic plan with measurable, action-oriented objectives to support contractual requirements and effectively meet the unique needs of rural and urban communities as well as underserved and underrepresented communities.

• Assisted in the implementation of the North Carolina Unemployment Insurance project by providing Human Resources support. This included the processing of onboarding and offboarding procedures for a workforce of over 300 remote customer service representatives, quality analysts, and supervisors. Additionally, ensured the successful completion of the hiring process and provide support for training efforts.

Over the course of a year, a 40% increase in clients was attained for an eight-county program catering to low-income first-time mothers. This was accomplished through the facilitation of event management, which included organizing an inaugural health fair featuring 20 vendors and a legislative luncheon for the Tennessee General Assembly Northeast Delegation. Additionally, email marketing via Constant Contact and the creation of targeted content for various social media platforms were utilized.

Oversaw all aspects of new business development for eight nurse-led clinics, four of which were Federally Qualified Health Centers (FQHCs), resulting in a 33% increase in encounters. To support philanthropic efforts, orchestrated event management to coordinate galas where over $18,000 was raised for the Health Centers. Developed a comprehensive marketing plan to guide content creation for various social media platforms, manage events, supervise the creation of marketing materials and advertisements, and utilize a CRM tool, all while adhering to cost and time constraints and collaborating effectively with multiple cross-functional internal and external stakeholders. Enhance the community's cognizance of the clinics and services rendered by persistently fostering and preserving strategic alliances, employing techniques such as public speaking and interpersonal communication.

Delivered subject matter presentations, moderated class/online discussions, and maintained records of student progress. Conducted in-person instruction of one to two courses per semester.

Propelled sales and conducted product demonstrations of a cloud-based transcription and document management platform to medical transcription service organizations and ambulatory surgical centers. Established and sustained robust connections with more than 100 national and international prospects and clients, all while ensuring that the customer service experience surpassed expectations.

Conducted child abuse prevention training for more than 3,000 children and adults on an annual basis. Oversaw the recruitment, training, and supervision of 12 volunteers to assist with center programs. Served a representative for the center at speaking engagements for organizations such as the United Way.

Marketed both non-prescription and prescription pharmaceutical products to a clientele of more than 300 potential customers.

Augmented the referral network by 25% among the medical community, residents, families, and the wider community, with the aim of achieving census growth.

Expeditiously forged favorable relationships with both the medical professionals and community leading to a significant increase in referrals and occupancy rates for the 232-bed facility.

Significantly increased the Medicare referral base from discharge planners at UNC Hospital. Achieved a remarkable 200% surge in the Medicare patient census within a span of three months. Fostered robust connections with patients, families, discharge planners, providers, and the community.Recipient of Kindred Chapel Hill Rehab & Nursing, Most Improved Census Award - 2005

Achieved or sustained occupancy objectives for 18 consecutive months. Enhanced referral network among residents, families, medical professionals, and the wider community by 50%. Designated to provide training to new Marketing Directors at Senior Services of America.

I led an entirely volunteer-based organization with a primary focus on providing assistance to women and children who are in dire need.During my tenure as President of the Junior of Bristol, TN/VA published its first cookbook - "Start Your Ovens: Cooking the Way it Ought'a Be from the Junior League of Bristol" A project that was years in the making by dedicated members that has made many community projects possible since its publication.