We provide marketing services for local and non-profit agencies, which funds our product in development: backstag3.

• Facilitating professional and prompt communication to clients via ServiceNow tickets to process website related requests.• Integrating UX/UI strategies to build visually stunning, functional, and accessible webpages for several University departments in project sprints.• Delivering regular design feedback as a special projects team member to support improvements for our university portal application used by faculty and students.• Identifying stakeholder goals to explore solutions with web developers and other critical partners, such as building custom components in Drupal.• Publishing an internal knowledge base for our web team within ServiceNow to share critical steps in problem solving specific client request scenarios.

• Analyzing historical and real-time data to forecast performance planning. • Communicating bridges to misses in planning and generating action plans to resolve those misses. • Motivating and supporting a team of 60 warehouse workers to process an average of 200K units daily. • Identifying process barriers and problem solving to reduce or eliminate them. • Observing near misses to provide counter measures against related incidents and injuries. • Collaborating with other departments to manage delivery and quality. • Developing new resources and leveraging existing tools to improve productivity. • Educating team members on standard of work to generate high quality wave closures.

• Embracing leadership principles such as customer obsession and bias for action. • Understanding and implementing cultural expectations to support associates throughout the warehouse. • Identifying stow associate barriers, delivering feedback, and providing resources to drive improvements in quality, productivity, and safety. • Coordinating with Process Assistants and other Area Managers to reach daily benchmarks. • Analyzing live data to anticipate work-in-progress needs and perform necessary pivots for maximizing flow. • Sharing insights for shift plans and generating end of shift reports. • Exploring methods to improve the stow process path. Leading stand up meetings to promote health and wellness. • Coordinating with learning to provide resources for cross-training and promotional opportunities to associates and managing related support tickets.

• Generating Google Ads to promote on-going programs and adult-oriented events. • Identifying and implementing cost-effective resources to track and improve UX on the council’s website. • Managing a small budget to distribute across existing and new strategies for digital marketing. • Collaborating with the PR Manager to maintain a relevant editorial calendar for social media and mass email communications. • Creating copy to engage different audiences: current members, leads, alum, etc. • Generating monthly analytic reports to demonstrate progress and necessary areas of improvement. • Supervising seasonal interns for skill development.

• Updating the company website on a daily basis to showcase revolving sales of national sports, apparel and accessory products. • Creating full send and targeted emails in Adobe Dreamweaver and scheduling in Listrak. • Collaborating with the Graphic Designer to collect, store, and place marketing assets. • Navigating several e-commerce systems to ensure accurate prices. • Parsing customer information from NetSuite and BigCommerce to create segmented lists. • Generating monthly analytic reports to track industry competition. • Providing support for the Marketing Manager via special projects as needed. • Cross-training other marketing staff to ensure role redundancy.