Responsible for the oversight of Gotham’s Long Island City and Brooklyn property management portfolio encompassing 2,316 apartments including facilities operations, employee leadership, and resident relations. Directed luxury buildings from construction through lease-up, focusing on accepting apartments from builder, recruiting and developing management staff, vendor selection, contract negotiation, and implementing resident services.Support Community Managers to recruit and mentor assigned team members including concierge, maintenance, and porters.Oversee annual expense budgets. Collaborate with Asset Manager on budget preparation. Analyze monthly income statements to ensure the properties are operating within budgetary constraints. Develop strategies to mediate variances. Collaborate with corporate departments including legal, regulatory, marketing, and facilities to implement company-wide initiatives.Interact with residents to resolve escalated concerns.

Successfully overcame large scale new construction challenges including malfunctioning elevators and severe plumbing issues by utilizing frequent resident communication, staff participation and coordinating multiple contractors.Oversaw resident relations by encouraging resident engagement, addressing resident concerns, and coordinating with marketing team to reduce resident turnover.Developed six employees for promotions within the company. Disciplined employees within 32BJ bargaining agreement parameters, including arbitration.Inspected resident and mechanical areas daily to ensure all aspects met Gotham luxury standards for attractiveness as well as guidelines relative to safety and asset preservation.

Provided leadership for two overlapping Class A rental communities and two condominium associations.Created and implemented marketing plans and supervised retention programs which increased rents by 14% while effectively competing against local and regional markets.Guided five communities through the acquisition and lease-up phase by auditing resident files, eliminating delinquency, and initiating company standard operating procedures.Developed Operating and Capital Expenditure budgets for four business units while initiating programs for expense reduction and revenue enhancement. Prepared monthly and yearly accounting reports including budgets, forecasts, variances, and executive summaries.Implemented and executed a $1.2 million sound proofing project in 125 apartments which consisted of contractor selection, temporarily relocating residents to an on-site guest suite and inspecting contractor work. Managed capital upgrades totaling $3.6 million consisting of renovating apartments, sewer and facade replacement, soundproofing, and landscape upgrades.Consistently achieved above 99.5% revenue collection rates.Awarded Resident Manager of the Year for overall performance excellence.Elected as a Certified Training Associate to train and mentor new and existing associates on company policies, practices, and philosophies.Facilitated board meetings for two condominium associations under asset manager control.

Revitalized an underperforming 314 unit mid-rise by eliminating aged vacancies, minimizing delinquency, renegotiating contracts, and developing staff members

Implemented amenity oversight programs to ensure all revenue due the property was being received

Managed multiple convention rooming blocks simultaneously, while communicating detailed delegate level information and requests to convention group officials

Provided leadership for the overall operation of a 2,048 room resort concentrating on assisting front desk cast members to deliver a personalized experience that exceeded guest expectations

Instructed both new and existing cast members on Disney traditions and the standard operating procedures for multiple MAGIC KINGDOM attractions