Cn Chan Email & Phone Number

台灣 Taipei City 台北

• Formulated annual plan of multiple area of Taiwan product development, and was in charge of key resource, revenue, profit, acquisition and retention.• Lead supplier management team and transportation product mkt team. Planned and implemented Taiwan supply chain managing strategy and transportation mkt strategy. Directly reported to CMO.• Cross department coordination: IT, Operation, Customer Success, MKT, Legal, Financial.• Key account management: attractions (ex: Taipei 101, Formasan Aboriginal Culture Village, Xpark...etc), car rental, trainticket, transportation, activities, accommodation and day tour.• Supply chain management team: formulated annual KPI, SOP, optimized supplier relationship, new product development.• Marketing team of transportation products: formulated annual KPI, execute Ads placing, strategic alliance with different fields,data analyzing and exhibition.• Lead a small team (9 people ) including Taiwan supplier management and MKT-transportation.

台灣 Taipei City 台北

• Developed Japan products: accomplished the target of revenue, product numbers, supplier development, commercial condition negotiation.• Main project: 1.PM of the Cooperation with Universal Studio Japan: ticket selling, MKT resource exchange, API system connecting. 2.Established the SOP in cooperation with Japanese theme park suppliers: resource preparation, stock management, selling strategy, product composition, system connecting.• Key tickets purchasing and cost optimization analysis: Tokyo Disney land, USJ, JR PASS, Arashiyama railway.• Optimized ticket product competency: Automatic Ticket-delivering system, API connection. (Shoryudo highway bus, μ-SKY,Okinawa bus tour)• Offline channel establishment: airport counters, train station stores and street stores.• Assisted B2B purchase and selling of Japan ticket products. Main customer: Ctrip, Lvmama, Fliggy, T-mall and Qyer.• Existing suppliers maintenance and relationship optimization: attractions, train tickets, self-made day tours, activities and FnB.• Cross department coordination: IT, Operation, Customer service, Marketing, Legal, Financial.

台灣 Taipei City 台北

• Optimized the process and was in charge of operating orders of Japan products.• Order placing for distribution orders, customer relationship maintenance and customer complaint solving.• Cooperated with suppliers for order placing, financial reviewing customer complaint and quarterly supplier audit.• Optimized SOP of order-placing of ticket products.• Cross department coordination: Customer service, Business developments.