Cassandra Nolen Email & Phone Number

Huntsville, Alabama, United States

■ Reviewing and analyzing health insurance claims, with expertise in initiating and following up on appeals for commercial payors, Medicaid, Tricare, the VA, and Workman's Compensation. ■ Handling authorizations, ensuring timely approvals, and coordinating with healthcare providers for necessary billing. Strong training and customer service background, adept at aiding both internal teams and external customers. ■ Excellent analytical skills identifying discrepancies to ensure accurate… Show more ■ Reviewing and analyzing health insurance claims, with expertise in initiating and following up on appeals for commercial payors, Medicaid, Tricare, the VA, and Workman's Compensation. ■ Handling authorizations, ensuring timely approvals, and coordinating with healthcare providers for necessary billing. Strong training and customer service background, adept at aiding both internal teams and external customers. ■ Excellent analytical skills identifying discrepancies to ensure accurate processing and minimize errors. ■ Skilled in process improvement, identifying areas for optimization and implementing strategies to enhance overall efficiency. ■ Focus groups to gather feedback on claims processes, identifying opportunities for improvement and implementing strategies to enhance efficiency and accuracy. ■ Develop and deliver training programs for internal teams on claims processing, appeals, authorizations, and customer service. ■ Collaborate with cross-functional teams to streamline processes, enhance communication, and achieve organizational goals. ■ Actively participate in process improvement initiatives, suggesting and implementing strategies to optimize claims operations and reduce turnaround times. Show less

Athens, Alabama, United States

■ Led the hiring, termination, and training processes for staff, ensuring a skilled and motivated workforce. ■ Supervised and coordinated the activities of diverse healthcare professionals to ensure smooth practice operations and optimal patient care. ■ Billed, coded, and collected on claims, ensuring accurate and timely reimbursement from insurance companies and patients. ■ Scheduled appointments, maintained medical records, and managed financial transactions, including deposits, reconciling… Show more ■ Led the hiring, termination, and training processes for staff, ensuring a skilled and motivated workforce. ■ Supervised and coordinated the activities of diverse healthcare professionals to ensure smooth practice operations and optimal patient care. ■ Billed, coded, and collected on claims, ensuring accurate and timely reimbursement from insurance companies and patients. ■ Scheduled appointments, maintained medical records, and managed financial transactions, including deposits, reconciling account information, and paying medical office bills. ■ Excellent delegation and assessment skills, effectively assigning responsibilities and evaluating employee performance. ■ Time and attendance management, ensured accurate record-keeping and adherence to organizational policies. ■ Utilized inventory management systems and online platforms for ordering medical and office supplies, ensuring availability and cost-effectiveness. ■ Utilized electronic health record (EHR) systems and billing software for accurate and efficient billing, coding, and collections processes. ■ Patient Care. Show less

Huntsville, Alabama, United States

■ Performed Literature Reviews, gathered and analyzed data, authored a research paper which was subsequently published. ■ Created a poster presentation of research data and presented it at a peer conference. ■ Assisted professors with research projects. ■ Supported development of instructional and training materials and other department activities. ■ Assisted in the execution of departmental initiatives to connect with the UAH community, the Huntsville‐Madison County community, and alumni. ■… Show more ■ Performed Literature Reviews, gathered and analyzed data, authored a research paper which was subsequently published. ■ Created a poster presentation of research data and presented it at a peer conference. ■ Assisted professors with research projects. ■ Supported development of instructional and training materials and other department activities. ■ Assisted in the execution of departmental initiatives to connect with the UAH community, the Huntsville‐Madison County community, and alumni. ■ Utilized software such as SPSS, QDA Miner, Qualtrics and Excel in participating in data gathering and analysis. ■ Reached out to community sites and supported the portrayal of the discipline on the website and promotional materials. ■Troubleshooting instructional technology related issues for both students and faculty, creating, and editing training materials for Faculty and students. Show less

Madison, Alabama, United States

■ Assisted in overall management and operation ■ Scheduled to ensure adequate coverage and efficient utilization of staff resources. ■ Trained team members ■ Oversaw inventory management, including monitoring stock levels, placing orders, and coordinating ■ Implemented and enforced safety protocols and procedures, ensuring a safe working environment for employees and customers. ■ Managed customer inquiries and complaints to resolve them in a timely and satisfactory ■ Monitored and… Show more ■ Assisted in overall management and operation ■ Scheduled to ensure adequate coverage and efficient utilization of staff resources. ■ Trained team members ■ Oversaw inventory management, including monitoring stock levels, placing orders, and coordinating ■ Implemented and enforced safety protocols and procedures, ensuring a safe working environment for employees and customers. ■ Managed customer inquiries and complaints to resolve them in a timely and satisfactory ■ Monitored and reconciled cash register transactions. ■ Prepared reports on sales, inventory, and operational performance, providing insights and recommendations for improvement. ■ Assumed managerial responsibilities in the absence of the manager, ensuring continued operations and adherence to company policies ■ Actively participated in staff meetings, training sessions, and professional development opportunities to enhance skills and knowledge. Show less

Huntsville, Alabama Area

■ Conducted training sessions for new and existing customer service representatives. ■ Developed comprehensive training materials, including manuals, presentations, and job aids, which were later implemented for use in all new hire training classes. ■ Answered calls from medical and dental providers, addressing inquiries related to eligibility, billing, claims, and precertification. ■ Conflict Resolution. ■ Managed extensive metrics. ■ Subject matter expert for focus groups and training. ■… Show more ■ Conducted training sessions for new and existing customer service representatives. ■ Developed comprehensive training materials, including manuals, presentations, and job aids, which were later implemented for use in all new hire training classes. ■ Answered calls from medical and dental providers, addressing inquiries related to eligibility, billing, claims, and precertification. ■ Conflict Resolution. ■ Managed extensive metrics. ■ Subject matter expert for focus groups and training. ■ Trained new and existing representatives. ■ Analyzed data and identified trends to drive continuous improvement. ■ Collaborated directly with management on special projects, such as process enhancements, system implementations, and customer experience initiatives, providing valuable insights and contributing to successful project outcomes. ■ Demonstrated exceptional problem-solving skills and critical thinking abilities to resolve complex customer issues and ensure customer satisfaction. ■ Received recognition for outstanding performance and received accolades for consistently meeting or exceeding performance goals. Show less

Fayetteville, Tn

■ Insurance Claims Management. ■ Monitored the reimbursement process, ensuring that claims processed, and payments were received in a timely manner. ■ Reviewed reimbursement trends, identified denials and underpayments, and implemented strategies to maximize reimbursement rates and minimize claim rejections, resulting in a 30% increase in revenue. ■ Tracked and monitored accounts payable and receivable. ■ Ensured compliance with CPT and ICD-10 coding and documentation guidelines. Staff ■… Show more ■ Insurance Claims Management. ■ Monitored the reimbursement process, ensuring that claims processed, and payments were received in a timely manner. ■ Reviewed reimbursement trends, identified denials and underpayments, and implemented strategies to maximize reimbursement rates and minimize claim rejections, resulting in a 30% increase in revenue. ■ Tracked and monitored accounts payable and receivable. ■ Ensured compliance with CPT and ICD-10 coding and documentation guidelines. Staff ■ Supervision and Training. ■ Negotiated terms of contracts. ■ Training new and seasoned employees. Show less

Bachelor'S Degree, Sociology And Criminology, Graduate

Activities and Societies: President, Student Sociological Association; Member, Psi Chi; Member, Helping Paws

Behavioral Sciences, 3.5

Activities and Societies: Behavioral Science Club

General Studies