Naresh Kumar Chintala Email & Phone Number

Haywards Heath, Gb

London Area, United Kingdom

As an IT Support Analyst at an MSP, I manage and maintain IT infrastructure for a diverse range of clients, ensuring smooth day-to-day operations and quick issue resolution. My role includes troubleshooting VPN, internet, and application issues while implementing security policies through Azure AD to safeguard client environments.I specialize in maintaining and managing Active Directory (AD) servers, implementing Group Policy Objects (GPOs), and resolving hybrid sync issues to ensure efficient on-premises and cloud integration. Additionally, I oversee the lifecycle of IT assets, from rebuilding laptops to managing IT inventory, ensuring optimal device performance for end-users.I’m experienced in setting up and managing new user accounts for starters and efficiently handling leavers. My role extends to providing remote and onsite support, often resolving complex issues and ensuring high customer satisfaction across various client sites.I am also involved in larger IT projects, from system migrations to security implementations, contributing to the success and security of client operations

Lewes, England, United Kingdom

• Successfully resolved over 500 Microsoft Windows-related issues for end-users, achieving a 90% first-call resolution rate and reducing average resolution time by 25%.• Implemented advanced troubleshooting techniques, resulting in a 30% decrease in repeat support requests and a 20% increase in end-user productivity.• Executed internal procedures for successful customer onboarding, leading to a 15% increase in customer retention and consistently providing valuable suggestions for process enhancements.• Managed 200+ customer inquiries, complaints, and technical issues per week, exceeding service level agreements by 25% and reducing resolution time by 40% through streamlined processes.• Commended for initiative, customer focus, and dependability in performance evaluations, consistently exceeding expectations.

London, England, United Kingdom

• Responding to customer inquiries and providing information about products or services.• Assisting customers in selecting products or services that best meet their needs.• Processing orders and handling payment transactions.• Upselling or cross-selling products or services to customers.

London, England, United Kingdom

Responding to customer inquiries and providing information about products or services.• Assisting customers in selecting products or services that best meet their needs.• Processing orders and handling payment transactions.• Upselling or cross-selling products or services to customers.

Hyderabad, Telangana, India

 Experienced technical support professional with a track record of providing production support for clients' applications, ensuring their stability and availability. Proficient in IBM WebSphere Application Server Admin with 2 years of experience, and skilled in production support and manual testing with 4 years of experience. Demonstrated ability to interact with customers through various channels and ensure high customer satisfaction levels. Proven ability to escalate issues to higher-level support teams when necessary and ensure timely resolution of customer issues. Hands-on experience with a variety of tools and technologies, including IBM WebSphere Application Server Admin, IBM Integration Designer tool, SQL Developer, BPC monitoring tool, Urban code, Cloud management portal, Jira, Kanban board, Splunk, HPSM, Git, and Jenkins. Possess excellent interpersonal skills, problem-solving abilities, and decision-making skills. Demonstrated adaptability, versatility, and deep functional understanding of complex systems. Proactive learner with a strong interest in working with new methodologies and technologies. Highly organized with strong time and resource management skills, as well as strong analytical skills. Comfortable working in challenging environments and experienced in using Agile Methodology, with Scrum Master certification (PSM 1). Achieved notable recognition for representing the Indian Navy in the Republic Day Parade and receiving an appreciation note from the President of India.

Visakhapatnam, Andhra Pradesh, India

• Achieved notable recognition for representing the Indian Navy in the Republic Day Parade and receiving an appreciation note from the President of India.