Caitlin Bennett

Caitlin Bennett Email and Phone Number

Manager of Customer Success | Customer Success Expertise @ Smartsheet
Caitlin Bennett's Location
Columbus, Ohio, United States, United States
Caitlin Bennett's Contact Details

Caitlin Bennett work email

Caitlin Bennett personal email

n/a
About Caitlin Bennett

Caitlin Bennett is a Manager of Customer Success | Customer Success Expertise at Smartsheet. She possess expertise in customer service, public speaking, microsoft excel, teamwork, microsoft office and 14 more skills. She is proficient in French. Colleagues describe her as "I had the joy of working with Caitlin for nearly 4 years as a member of the Customer Success team. She has always been a top performer on the team but her focus has not just been about her personal performance but ensuring that she is setting up those around her to be successful. Caitlin has a natural ability to lead as she shows others their power and ability through leading by example. Caitlin is a constructive, creative and thoughtful individual that helps others see solutions when they are often hard to find. She also helped our team expand nationally as well as internationally by moving to Boston to help us open our Boston office location, as well as spending time out in London to get that team up and going as we built our first international office. She has amazing potential and will do well in whatever she decides to put her passion towards. I feel grateful for our time working together.", "Working and collaborating with Caitlin was always such a pleasure, not just for myself but for anyone who interacted with her. She is a problem solver and a worked tirelessly to find solutions that would work for us. What I appreciated most about working with her was her patience and willingness to move at our pace during our Smartsheet adoption journey. She clearly cares about the success of her clients and because of that, fostered a very impactful relationship between our teams. Anyone who has the chance to work with Caitlin is fortunate and I hope to be able to work with her again in the future.", and "Caitlin is truly a pleasure to work with from a customer perspective. She is passionate, collaborative and focused on her customer's success 100% of the time. Her outside the box style of implementing Smartsheet and educating our end users not only helped with widespread adoption of the application but propelled our organization to success at all levels. With all that being said her efforts to improve our Smartsheet experience have not stopped, she continues to innovate and push the envelope. I feel extremely fortunate to have found a true business partner in Caitlin."

Caitlin Bennett's Current Company Details
Smartsheet

Smartsheet

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Manager of Customer Success | Customer Success Expertise
Caitlin Bennett Work Experience Details
  • Smartsheet
    Manager Of Customer Success
    Smartsheet Feb 2021 - Present
    Bellevue, Wa, Us
    In my role as Manager of Customer Success, I lead a team of 10-12 Customer Success Managers, developing and coaching to meet and exceed set business targets, and foster strong collaboration, and career growth. I use data to track performance, forecast retention, and create customer insight. I've created standardized templates for various processes leading to increased efficiencies and consistent employee experiences.
  • Smartsheet
    Senior Customer Success Manager, Team Lead
    Smartsheet Feb 2020 - Feb 2021
    Bellevue, Wa, Us
  • Smartsheet
    Customer Success Manager And Team Lead
    Smartsheet Aug 2018 - Feb 2020
    Bellevue, Wa, Us
    In my role as a Customer Success Manager and Team Lead at Smartsheet, I excelled in leading customer enablement, identifying expansion opportunities, and co-managing sales cycles. I was selected to travel and open the London office, successfully onboarding 3 new EMEA team members. My proven track record of achieving over 107% net retention rate quarter over quarter showcases my dedication to driving customer success.
  • Smartsheet
    Customer Success Associate
    Smartsheet Jan 2017 - Aug 2018
    Bellevue, Wa, Us
    In my role as a Customer Success Associate at Smartsheet, I excelled in managing a scaled book of business, exceeding the Net Retention goal consistently. Collaborating with cross-functional teams, I drove customer enablement, growth, and renewals with strong communication and problem-solving skills.
  • Royal Cause Spc
    Business Development Officer
    Royal Cause Spc Sep 2015 - Jan 2017
    Lynnwood, Wa, Us
  • Mox Boarding House
    Bartender
    Mox Boarding House Nov 2014 - Dec 2016
    Seattle, Wa - Washington, Us
  • Downtown Bellingham Partnership
    Event Planning Intern
    Downtown Bellingham Partnership Apr 2013 - Jul 2013
    Bellingham, Wa, Us

Caitlin Bennett Skills

Customer Service Public Speaking Microsoft Excel Teamwork Microsoft Office Event Planning Microsoft Word Social Media Management Research Leadership Powerpoint Social Networking Marketing Time Management English Qualtrics Social Media Marketing Facebook

Caitlin Bennett Education Details

  • Western Washington University
    Western Washington University
    Bachelor Of Arts (Ba)

Frequently Asked Questions about Caitlin Bennett

What company does Caitlin Bennett work for?

Caitlin Bennett works for Smartsheet

What is Caitlin Bennett's role at the current company?

Caitlin Bennett's current role is Manager of Customer Success | Customer Success Expertise.

What is Caitlin Bennett's email address?

Caitlin Bennett's email address is ca****@****use.com

What schools did Caitlin Bennett attend?

Caitlin Bennett attended Western Washington University.

What are some of Caitlin Bennett's interests?

Caitlin Bennett has interest in Children, Sustainability Activism, Running/bicycling, Nutrition, Civil Rights And Social Action, Environment, Ted Talks, Human Rights, Coding, Health.

What skills is Caitlin Bennett known for?

Caitlin Bennett has skills like Customer Service, Public Speaking, Microsoft Excel, Teamwork, Microsoft Office, Event Planning, Microsoft Word, Social Media, Management, Research, Leadership, Powerpoint.

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