Christie Newell Email & Phone Number

San Diego, California, Us

San Diego, California, Us

-Spearheaded design and execution of a comprehensive Training Program for 33 global analysts, featuring quarterly training sessions, structured paths for career progression, and a rotational program enabling analysts to gain valuable experience in higher-level teams such as Incident Response (IR).-Engineered, tested, and piloted an innovative performance evaluation system, integrating 360-degree assessments, technical evaluations, and double-blind reviews. This strategic approach ensured promotions were rooted in collaborative teamwork, technical proficiency, and individual accomplishments.-Co-authored timely threat alerts, including notable ones like Hafnium, providing crucial insights to customers for heightened awareness and effective mitigation strategies.-Conducted market-driven research and orchestrated the annual design of Security Services, aligning offerings with customer needs and industry trends to ensure continuous innovation.-Orchestrated the successful rollout of a Content Management System (CMS) development project, establishing streamlined processes and providing training to 33 analysts globally.-Took charge of managing critical customer incidents, deploying expert analysts for swift threat investigation and mitigation. Ensured customers were guided and supported throughout the incident, delivering comprehensive reports upon containment.-Collaborated closely with Sales Engineers to cultivate prospective customer relationships. Delved into the core of their security challenges, mapped pain points, and crafted tailored service solutions to enhance the value of existing security infrastructure.-Engineered and implemented a phone tree solution for efficient and organized handling of phone calls, enhancing responsiveness with high fidelity.-Continuously identified service gaps, implementing strategic processes to rectify deficiencies and enhance overall service quality.-Managed three direct reports and overseeing an additional 13 staff members.

San Diego, California, Us

-Authored and optimized 12 procedural documents, providing indispensable guidance to analysts in their daily tasks. Topics ranged from leveraging specialized tools to effective customer escalation strategies.-Conducted over 20 compelling demonstrations of Managed Detection and Response (MDR) service offerings. Seamlessly handled content creation, presentation delivery, and relationship building with multiple Analyst organizations. Achieved a Strong Performer rating in the Forrester MDR Wave assessment.-Orchestrated the successful rollout of a cutting-edge MDR service offering to a broad clientele of 400+, overseeing comprehensive communications and ensuring a smooth cutover process.-Directed a high-performing team of 10 Security analysts, prioritizing their career development by crafting Individual Development Plans and aligning growth opportunities with individual goals. Resulted in the cultivation of a trust-centered work culture.-Cultivated and sustained meaningful customer relationships, inspiring analysts to champion a customer-centric environment that prioritizes care and responsiveness.

San Diego, California, Us

-Analyzed and triaged 20+ Malicious Operation alert tickets per day, providing a summary of what the activity observed means, and recommendations for remediation and improved security posture to 400+ customers globally.-Responded to 8+ emails per day, answering questions and providing Security support for 400+ customers globally.-Performed onboarding meetings for new customers, using positive experiences to establish good relationships.-Implemented cross-regional sync between global SOC locations to foster a culture of teamwork & communication.

London, London, Gb

-Managed high priority security incidents as Incident Commander, coordinating with cross-functional teams to mitigate.-Lead the testing initiative for a project that was behind deadline, and finished on-time with accurate, complete test cases -Compiled ideas from entire team to create process documents, swim lane diagrams, and Post Incident Review reports -Worked with team of 4 to build a program called Girl2Tech, designed to encourage girls to explore STEM careers

London, Gb

London, Gb

London, Gb

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Bachelor Of Science - Bs, Computer Software Engineering

Associate Of Science - As, Computer Programming