Christine Gerard Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca

Within a span of 1-year hired, grew, and managed a new team of 12 freelancers for Data Entry & Listing Database Management, contributing to an ROI of $8/hour with this method.---> Created & documented new processes for team of freelancers---> Built reporting and methods for tracking and meeting company OKR's and Service Level Agreement metrics. ---> Created and monitored annual outsourcer budgetBuilt out methods that automated 95% of task work weekly using software and automation solutions, including onboarding of new property listings and daily maintenance.---> Automated over 100 thousand previously manual actions, allowing for growth of freelancer team ---> Automated 45 thousand tasks within 1 year that were completed by outsource teamBuilt out & maintain team custom reporting to make data-driven decisions and track OKR’s.Develop standards and processes to maintain quality in our listing content database. Analyze and create processes for new product launches across North America.

San Francisco, Ca

As Manager of the Closings Department, I report to VP of Operations and work to ensure maximum revenue capture from referral interactions, including agent-to-agent and consumer referrals. I oversee a team of four responsible for collections, conflict resolution, and payments. I set strategic goals and key performance indicators (KPIs) for each member to drive and measure team achievement. As my team has grown to increasing independence, I have shifted to managing special projects to improve processes, automate transactions and create efficiencies across the company. Noted Accomplishments:o Identified transaction tracking platform and built automated follow-up form to capture $100k/year in additional referral revenues. Piloted initiative, then trained company on use. o Doubled web traffic by working with internal teams to build CRM connected mobile website experience based on user feedback. o Initiated company-wide Monthly Manager Alignment meeting to facilitate cross-functional coordination between seven managers. o Developed documentation and workflow to facilitate payments for expansion to Canadian markets. o Slashed payroll by 20% through task automation, while ensuring continuation of quality service.o Selected by executive team for participation in four month leadership development cohort.

San Francisco, Ca

Joining the company in its early operations, I coordinated follow up and initiated conflict resolution regarding delinquent payments and outstanding accounts for referral network of over 25,000 real estate agents. I crafted template emails to improve work processes and customer outreach and collaborated with IT engineers to improve payment portals, collect more data, and develop enhanced customer profiles through customer-facing website. Additionally, I implemented a payment model for new product line. As we built a successful business model, I developed the department from the ground up, slowly developing a team of four direct reports. Noted Accomplishments:o Reduced client transaction default rate to less than 3% for first time in company history. o Developed and implemented data-driven optimizations, contributing to 80% year over year growth. o Streamlined processes to accommodate increased traffic, from 8,000 transactions a year to over 15,000 transactions a year. Increased daily output by over 50% through process automation. o Led user interface overhaul project: Gathered feedback, defined project scope, goals, and deliverables.o Reduced payment process time by half for financing department.

San Francisco, Ca

I coordinated complex on-site office support and streamlined administrative operations for employees, guests, and vendors. Collaborated with Human Resources department, to plan events for 1,600 employees. This included managing monthly budgets of $40,000 for purchases of office supplies and $50,000 for corporate events. During my tenure, I was able to decrease meeting and event costs by 7%.