Christopher Nguyen Email & Phone Number

Chicago, Il, Us

Itasca, Illinois, United States

• Managed diverse client issues for 20 clients with varying infrastructures while proactively identifying and addressing technology life cycle anomalies through strategic action plans. o Maintain & support a wide range of systems, servers, and protocols utilized by clients through cloud services (Azure & AWS), back-up solutions (Veaam, Datto, CommVault), virtualization environments (Hyper-V & VMWare), Microsoft 365 Suite (Intune & SharePoint), Windows Server 2008/2012/2016/2019, and Linux Server Administration• Oversaw and ensured optimal performance of small-to-mid sized client infrastructure through quarterly maintenance using an established and evolving IT Service Management best practice model.

Chicago, Illinois, United States

• Implemented a highly secure Azure Cloud deployment by leveraging Kubernetes for container orchestration, Web Application Firewall for application layer protection, and Single Sign-On for streamlined identity management• Achieved a 90% reduction in manual patching efforts and system monitoring tasks across all user workstations and servers by effectively implementing ManageEngine's DesktopCentral

New York, United States

• Monitor Helpdesk through Jira - closing an average of 15 calls and tickets per day with 95% of issues resolved without escalation, consistently meeting target SLA. Maintained 4.8/5 User Satisfaction rating.• Spearheaded cross-functional efforts with the IT Security Department to achieve the company's ISO 27001 Certification. Led and actively participated in critical projects including successful 802.1x Deployment, implementation of Asset Tagging system, and coordination of Phishing Email Training with KnowBe4.