Senior Quality Assurance Analyst
Current• Coordinate with subject matter experts to ensure content complies with web standards and branding requirements• Ensure editorial standards are consistent across the website through proofreading content and identifying issues for SEO• Develop microsites using HTML, CSS, and some JS, to create more flexible web pages when needed• Examine user experience, product specs, and processes for potential improvements. Create test cases when dev work is needed• Troubleshoot issues with authoring system/website, working with engineering and development teams to resolve• Collaborate with stakeholders to determine look and feel of web pages. Suggest ways of achieving desired results while maintaining standards. Create mock-ups where needed• Identify development needs, enhancements, and bug fixes for authoring tools• Participate in timeline discussions, to determine what processes need to happen at specific times, and which teams should be assigned to tasks• Use project management tools (such as Workfront, Basecamp, Microsoft Planner, etc.) to create project and task trackers so team members can easily view work requests, time sensitivity, and assignments• Anticipate special requirements of individual projects, communicate expected bottlenecks, and prioritize projects based on business needs, team availability, website functionality, and customer experience• Help team members pivot when time constraints or functionality/content requests require additional flexibility • Resolve project complications on a case-by-case basis, accounting for client needs, business needs, available resources, and workload• Collaborate with marketing teams to modify behaviors in webpage creation regarding the implementation for new social media and SEO strategies, to increase site click-throughs and subscriber growth• Translate processes for content creation, execution, and quality control into accessible employee training documents