Handle all IT requests including desktop support, client communication, LIMS configuration/testing, custom reports, rebuilding lab PCs, and billing.Was retained after AIT Labs was sold in 2016 to be the sole IT department for new company.Continued all responsibilities from my position at AIT, in addition to workstation repair, server maintenance, VMware configuration and Quickbooks integration.Significant Milestones:Migrated our entire enterprise system to a hosted cloud solution in Fall of 2018Implemented a brand new screening method to our system, integrating with 3 new Q-TOF instruments in Q1 of 2020

LIMS Administration for the compliance and forensic business units.I setup and configure new/existing tests in the laboratory including complex screen/reflex interactions.Maintained the ApolloLIMS application and developed new tests, methods, reports and lab processesWorked with lab personnel to implement new scientific methods in ApolloLIMS, balancing company need with software feasibility.Built several new reports (both ad-hoc and scheduled) using SQL, QR2, and Cache ObjectScript for Client Services, Billing, Sales, and Lab Managers/ChemistsContracted for Theoris from Nov 2014 - April 2015.Hired on Full-time in May 2015

Acted as a named contact for assigned Platinum clients and helping build and troubleshoot their transactional and marketing email campaignsResponded to tickets regarding deliverability, SQL Optimization, send time analysis, and general application guidance.Responsible for being a 24/7 contact in case of critical issues afterhours.

Responsible for answering support tickets and calls from customer service, maintaining the Polaris ticket and wiki servers, and addressing import issues between multiple databases.Joined a team of 5 developers to support and maintain the custom report delivery application, HORIZON.Managed the company's Atlassian Jira and Confluence servers.Acted as liaison between customer service and the dev team to quickly address, confirm and fix software bugs via minor software releases.Tracked and fixed import issues between concurrently running databases.Assisted general IT helpdesk when needed.