Corey Packer Email & Phone Number

 Provided operational guidance & counseling on routine issues, ensuring that the daily work of the patient & client collections team is completed accurately & on time Lead collections dept, providing operational support, training staff, & conducting audits on work quality. Monitored employees’ daily performance & productivity. Utilize processes & available tools to analyze trends, maintain & enhance performance, report statistics, and drive KPI metrics. Conduct weekly team meetings. Attend applicable department/management meetings. Keeps team informed of new processes & general updates. Managed correspondence, escalated issues, & requirements/regulations. Mentor, coach, & address developmental opportunities & disciplinary issues on the team. Implement corrective action & further development plans as necessary. Use motivational techniques to assist team members in maintaining & exceeding standards. In partnership with Manager, oversee team recruiting, training, & performance evaluations. Conduct audits on work & determines additional training & counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results. Act as first point of contact on technical, procedural, and policy questions.  Conduct research & implements solutions to resolve customer issues, complex problems, & department efficiencies.

 Report directly to VP of Procurement Solutions, executing procurement cycle of specific products or services for clinical & non-clinical departments in hospitals, ASC’s, or other healthcare entities. Coordinate with vendors & suppliers for quotations, reviews purchasing requisitions, creates purchase orders, & f/u on outstanding purchase orders.

 Manage day to day relationship with assigned client hospitals Ensure accurate processing of patient accounts in accordance with company policies & procedures, perform system checks & audits, & provide applicable system, productivity, & accounting reports Manage liquidity & oversight of Self Pay A/R for assigned hospitals, ensuring aging & recovery expectations are met Prepare monthly performance reports & conduct monthly performance meetings with assigned hospitals Maintain & update applicable reporting systems & conduct account & inventory audits Enforce industry related compliance laws, corporate policies, procedures, productivity measures, & reports Utilize multiple internal & external processing systems, operational processes, & reporting mechanisms in order to compile & analyze statistical data & identify systems performance to implement necessary & required changes. Daily review of key metrics such as revenue, collections, placements, inventory and issue investigation & resolution. Tracking of MTD performance vs. established goals & prior periods Motivate teams to effectively & efficiently resolve patient balances with payments while maintaining complaint free customer service Daily management of the FACS collection system is performed & adjusted for outbound dialing campaigns, scoring & IVR

 Executed temporary assignments & short-term consulting contracts, mostly keeping busy while on-call for interim revenue cycle management positions for several hospital management companies Assisting Dell Perot Systems management team in organizing, staffing, training, and managing a revenue cycle outsourcing contract at Dallas Medical Center, the former RHD Memorial Medical Center

North Texas Hospital, Denton, TXBusiness Services Manager Manage all business service operations for North Texas Hospital, including: scheduling, precertification, insurance verification, registration/admissions, billing, collections, cash posting, denial management, patient billing/collections, etc.

Projects include:Kinetic Concepts, Incorporated, San Antonio, TXRevenue Cycle Project Director  Director of onsite underpayments & zero balance review project at DME supply companyHospital Partners of America / St. Joseph Medical Center & River Oaks Hospital, Houston, TXRevenue Cycle Project Director Served as onsite project director, overseeing insurance collections of aged receivables at two acute care facilities with 500+ beds per facility in downtown Houston, TX.Saint Luke’s Health System / Hedrick Medical Center, Chillicothe, MORevenue Cycle Project Director (Approximately 1 year) Served as onsite project director, overseeing insurance billing and collections in the midst of system conversion and administrative restructuring at a 50-bed critical access facility with swing-beds and a rural health care clinic.Ochsner Health SystemsOchsner Baptist Medical Center, Ochsner Medical Center of Kenner, and Ochsner Medical Center of Westbank, Greater New Orleans, LAInterim Billing Manager (Approximately 1 year) Served as the Interim Billing Manager for three newly divested hospitals in the Greater New Orleans area, which were previously owned by Tenet Health Systems.Sisters of St. Francis Hospital System, Indianapolis and Northern IndianaMedicare Reimbursements Specialist and Team Lead  Worked to facilitate revenue cycle operations and Medicare patient accounts management for 11 hospitals in the Sisters of St. Francis Hospital System in the state of Indiana, in efforts to help the hospital system consolidate to a centralized business office.

Winnie and Liberty Community Hospitals Managed all Medicare patient accounts for Liberty-Dayton Community Hospital & Winnie Community Hospital, located in the rural area surrounding Houston. Initiated & essentially converted both hospitals from receiving Medicare remittances via hard copy to electronic remittances for Part A & Part B. Downloaded & distributed electronic remittances for both hospitals daily. Assisted cash posters in isolating problems with our Medicare remittances and resolving problems with payment posting. Keyed Medicare claims into the Medicare Online System, and was responsible for all Medicare claim adjustments for claims whether Medicare was primary or secondary. Responsible for resolving Medicare compliance issues as well as educating staff members on Medicare procedures and compliance issues. Responsible for management of and responses to all Medicare correspondence. Responsible for all Medicare eligibility and claims inquiries for patients, other business office employees, and as they pertained to my own daily account follow-up. Helped patients and co-workers with questions or updates regarding coordination of benefits and handled all Medicare appeals including review of patient records. Attended educational seminars for Medicare providers on behalf of my company and for the betterment of the company.

 Responsible for inpatient/outpatient collections for Medicare patients and patients insured by other Government entities.  Coordinated billing and collections from secondary insurance companies and/or patient balances due after insurance has paid.

 Reviewed Phen-Phen/Redux diet drug settlements on Seabury and Smith Project. Responsible for cross examining insurance claims to determine applicable loss and expediting the administration of benefits. Utilizing computer applications, specialized in medical and dental claims administration. Reading and documenting of medical, dental, and pharmacy records. Responsible for meeting production goals and audit quality standards.

UICI Insurance Service Center, Hurst, TX