Streamline office operations by computerizing activities, managing customer communications, and tracking records and documents.Supported creation of, and maintain standardized financial accounting, such as expenses, receivables, and tax needs.Filed all necessary paperwork and followed-up with state agencies to take business from a sole-proprietorship to a multi-state LLC.

Maintain positive and professional communication with internal and external contacts.Managed administrative logistics of events planning, event booking and event promotions for over 50 events per year.Manage booksellers in inventory management tasks, assuring tasks are completed regularly and to set standards.Collaborate with owners and other managers to make high level company decisions.Assuring, with full management team, that all company decisions align with company mission, vision, and values.

• Provide customer service both in store and via phone conversations• Listen to needs of customer and offer personalized product recommendations• Arrange shelves and floor displays to promote merchandise• Operate cash register, including placing special orders and following end of day procedures• Balance multiple tasks in fast-paced retail environment

• Write online posts to help practitioners with their own lessons• Editing others’ posts for content, clarity, and grammar• Mange advertisement links and payment• Develop a schedule of posts and follow up on deadlines• Create an appealing and accessible website

• Instructor of record for 2 courses per semester• Maintained confidential student records• Evaluated student work• Communicated course expectations clearly• Planned and executed weekly lessons

• Conduct research on LGBTQ-themed young adult literature to understand how novels are used to cultivate an image of sexual and gender minorities• Published 4 articles in professional journals

• Obtained surgery authorizations from insurance companies for 13 surgeons and over 350 authorizations monthly• Navigated several computer systems effectively• Assisted patients and clinical staff with scheduling, payments, and medical questions• Maintained strict patient confidentiality • Coordinated with operations manager on projects such as adapting protocols and improving balance collection

• Arranged all corporate travel• Assisted accounting with payables and budget management• Coordinated on daily tasks with office manager, human resources and the COO• Answered 5 line telephone, directing calls to the proper extensions, including New York, Seattle, and San Francisco offices.