Carson Strickland Email & Phone Number

Columbia, South Carolina, United States

. Executed daily tasks of operations, including guest reports, completing reservation requests and assigning rooms, greeting Hilton Honors members with complimentary gifts, and solving guest inquiries . Coordinated alongside other hotel departments to assure guest satisfaction and property maintenance were exceptional . Forged relationships with guests as part of the Hilton Brand Ambassador program during social hours and developed leads with interested clientele . Completed property sweeps alongside the sales department to find leads interested in renting event spaces or those looking to book block reservations

. Showcased a friendly and inviting demeanor when interacting with guests to assure comfort and professionalism. Collaborated alongside the sales team to block out large reservations for large groups of people, including wedding parties and construction crews with over 100 individual accounts. Executed daily ARC reports to assess the hotel's competition's prices and assured competitive pricing with six nearby hotels in the area. Maintained relations with property owners and the IHG corporate office to ensure proper procedures on property to assure guest expectations are met and exceeded

. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business with up to eight four-seat tables per section. Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving cocktails. Collaborated with the Back of House (BOH) team to assure workplace cohesion and to improve food preparation and delivery times. Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives

. Processed both contractor and personal clientele product orders, as well as deliveries and installation requests. Coordinated with other departments to ensure cohesion and product knowledge among employees to improve clientele's interaction with staff. Multitasked a variety of operations, including answering emails and phone calls, checking out customers, processing returns, and in-store online orders. Applied on the job training in a variety of situations, including aiding in loss prevention and continuing education for services the company offers

. Identified skin and hair needs of customers to provide assistance in choosing the best products to address beauty-related concerns . Met sales goals, supporting organizational health through consistent and reliable service via the Ultamate Rewards Program and the Ulta Credit Card. Maintained in-depth knowledge of in-store and online prestige (high-end) brands to best serve customers and drive sales. Applied makeup to clientele during makeover processes and educated them on product application techniques and tricks

. Utilized Point of Sale (POS) technology to aid clientele in the selection and purchasing of apparel and fashion accessories in a variety of in-store departments from Children to Appliances. Collaborated with other employees and management to meet JCPenney credit card goals each shift, with an average of 2-3 applications being the average quota. Provided customer service both in-store and over the phone to assure clientele inquiries are answered both quickly and friendly . Executed a wide array of tasks across departments, including assisting in store layout, merchandising, and loss prevention