Collaborative. Strategic. Present. These are just a few words used to describe me by my peers and customers.I am a dynamic Customer Success Manager recognized for leading company wide programs to increase customer satisfaction and retention while training and optimizing internal policies to increase efficiency and communication.My philosophy is all about people. Not only do customers form the lifeblood of any business, I know just how important it is to create an engaging and productive dynamic with my team members. I start by training direct hires personally to ensure group cohesion toward achieving exemplary customer service. I understand the value of everyone contributing towards a shared vision. By sharing vulnerabilities and areas of discomfort, I can play to the strengths of each team member in a truly collaborative and safe environment.I am known as an engaging communicator and problem-solver gifted in utilizing jargon-free, consumer-friendly language. Customers are the lifeblood of any operation, and I am regularly entrusted to directly interface with customers to resolve issues to maintain client satisfaction and a positive brand image. I approach every project with a client-oriented mindset to formulate actionable plans and deliverables to meet their needs. I am also adept at getting them through the door in the first place and leveraging a dynamic skillset to drive business growth through marketing activities. I am an out-of-the-box thinker with an active skill set dedicated to fostering a welcoming environment to provide exacting service.In my spare time, I love surfing, football, stand-up, and fostering needy dogs to make sure they reach loving homes. I look forward to making new connections! I can be reached at (562) 542-4267 or ash.morgan808@gmail.com.