Cindy Mcgill Email & Phone Number

Albuquerque, New Mexico Area

• McGill Executive Consulting focuses on executive coaching, leadership development and succession planning. Whether you’re starting a new job, leading a new team, transitioning to a new career or contemplating.
• Analyze your current situation and discuss how coaching will benefit you.
• Provide ongoing feedback to help you define your focus and stay on track.
• Set SMART goals based on… Show more McGill Executive Consulting focuses on executive coaching, leadership development and succession planning. Whether you’re starting a new job, leading a new team, transitioning to a.
• Set SMART goals based on your personal values and their alignment with organizational systems.
• Develop strategies to achieve your goals.

Albuquerque, New Mexico Area

• Directed all human resources functions, processes and policies for more than 9,500 employees in New Mexico.
• Oversaw all HR activities, including recruitment, compensation, benefits, employee relations, employee wellness programs, training and development, and general HR administration.
• Participated in senior leadership team discussions, plans and actions to address organizational issues and spearhead strategic projects.
• Created a formal succession plan and planning… Show more
• Created a formal succession plan and planning process for professionals in key executive and leadership positions.
• Implemented a new performance management system to ensure fair compensation and rewards for results.

Albuquerque, New Mexico Area

• Oversaw several of the organization’s departments, such as community affairs, community relations, corporate communications, corporate strategy, federal affairs, economic development and environment sustainability.
• Developed and managed federal, state and local legislative activities to influence energy policy.
• Facilitated the strategic planning process for PNM’s corporate leadership team.
• Managed media relations activities and employee communications to educate… Show more
• Managed media relations activities and employee communications to educate stakeholders about PNM’s mission and initiatives.
• Coordinated engagement activities with external leaders and influencers. Show less

Albuquerque, New Mexico Area

• Developed corporate strategic plans. Educated PNM’s board of directors and employees to help them understand strategic plans and follow best practices to achieve organizational goals.
• Revised the corporate integrated planning process to focus on creating a sustainable, flexible and transparent corporate strategy.
• Highlighted the relationship between corporate goals, individual business unit strategic plans, tactical operating plans, individual employee performance plans… Show more
• Highlighted the relationship between corporate goals, individual business unit strategic plans, tactical operating plans, individual employee performance plans, incentives and financial targets.
• Led all merger and acquisition activity during PNM’s venture with Cascade Energy Co., including providing key analysis for attaining new resources. Show less

Albuquerque, New Mexico Area

• Managed an organization employing more than 500 people that provide high quality customer service to one million gas and electric customers.
• Responsible for managing all functions in the call center, billing, remittance processing, credit and collections, quality assurance market research, pricing, and customer service IT and training.
• Implemented process improvements that achieved significant savings while increasing customer satisfaction at statistically significant… Show more
• Implemented process improvements that achieved significant savings while increasing customer satisfaction at statistically significant levels.
• Oversaw successful integration of Texas New Mexico Power customer service functions into PNM’s subsequent acquisition.
• Developed and implemented plans that resulted in improved customer satisfaction levels while increasing employee morale.

Albuquerque, New Mexico Area

• Set direction for PNM’s gas and electric regulatory strategy, case management and rules compliance at the state and federal levels.
• Established and maintained strong relationships with regulatory commissioners, staff and stakeholders.
• Negotiated settlement agreements for several complex regulatory cases involving rates, sale of generating assets and boundary disputes.
• Initiated alternative dispute resolution process that significantly reduced litigation and resulted in… Show more
• Initiated alternative dispute resolution process that significantly reduced litigation and resulted in more timely regulatory decisions, favorable business relationships and significant litigation savings. Show less

Albuquerque, New Mexico Area

• Directed PNM’s gas and electric regulatory activities on the state and federal levels.
• Provided input for negotiations, directed regulatory strategy, and coordinated regulatory positions with state and federal legislators.
• Represented the company at interim legislative committee meetings and other forums on electric restructuring issues.

Albuquerque, New Mexico Area

• Managed several state and federal regulatory cases, including developing strategy and preparing witnesses for testimony.
• Gained knowledge of the regulatory process, company issues and commission rules demonstrated through successful case outcomes and compliance.
• Educated internal and external teams about energy-related issues.
• Developed, implemented and participated in a job-sharing program.

Albuquerque, New Mexico Area

• Supervised the accounting, cashier and remittance processing department in Albuquerque.
• Managed the successful transition to a new customer service system and developed a policy and procedure manual for the department.

Executive Coaching Certification Program

Master Of Management, Human Resources And Organizational Behavior

Bachelor Of Business Administration, Accounting