Cindy Mcgill Email & Phone Number

Albuquerque, New Mexico Area

McGill Executive Consulting focuses on executive coaching, leadership development and succession planning. Whether you’re starting a new job, leading a new team, transitioning to a new career or contemplating retirement, we can help you identify, prioritize and meet your goals. Executive Coaching• Analyze your current situation and discuss how coaching will benefit you. • Provide ongoing feedback to help you define your focus and stay on track.• Set SMART goals based on… Show more McGill Executive Consulting focuses on executive coaching, leadership development and succession planning. Whether you’re starting a new job, leading a new team, transitioning to a new career or contemplating retirement, we can help you identify, prioritize and meet your goals. Executive Coaching• Analyze your current situation and discuss how coaching will benefit you. • Provide ongoing feedback to help you define your focus and stay on track.• Set SMART goals based on your personal values and their alignment with organizational systems.• Develop strategies to achieve your goals. • Measure your progress.• Refine your leadership style and identify tools to help you lead teams to the best outcomes.• Coach high-potential employees and help them develop their skills.Leadership Development• Engage clients in the executive coaching process. • Identify opportunities for improvement and create customized plans to help teams and individuals meet specific goals. Succession Planning• Work with CEOs and boards of directors to identify and agree on key positions within the organization.• Discuss the best internal candidates for each position and determine whether they are “ready now,” “ready in 1-3 years” or “ready in 5 years.”• Create development plans for internal candidates for key positions. • Recruit candidates for key positions when necessary. • Lead CEOs and boards of directors through the process of drafting, finalizing and implementing succession plans for key positions. Show less

Albuquerque, New Mexico Area

• Directed all human resources functions, processes and policies for more than 9,500 employees in New Mexico.• Oversaw all HR activities, including recruitment, compensation, benefits, employee relations, employee wellness programs, training and development, and general HR administration. • Participated in senior leadership team discussions, plans and actions to address organizational issues and spearhead strategic projects. • Created a formal succession plan and planning… Show more • Directed all human resources functions, processes and policies for more than 9,500 employees in New Mexico.• Oversaw all HR activities, including recruitment, compensation, benefits, employee relations, employee wellness programs, training and development, and general HR administration. • Participated in senior leadership team discussions, plans and actions to address organizational issues and spearhead strategic projects. • Created a formal succession plan and planning process for professionals in key executive and leadership positions.• Implemented a new performance management system to ensure fair compensation and rewards for results. • Restructured the HR department to operate like a strategic business partner. Created an “Ask HR” call center to field general HR questions for employees and retirees.• Improved processes and enhanced technology to deliver more consistent and comprehensive HR services.• Recruited a record number of physicians to Presbyterian. Fully staffed the Rust Medical Center, a new Presbyterian facility that opened in 2011. Show less

Albuquerque, New Mexico Area

• Oversaw several of the organization’s departments, such as community affairs, community relations, corporate communications, corporate strategy, federal affairs, economic development and environment sustainability. • Developed and managed federal, state and local legislative activities to influence energy policy.• Facilitated the strategic planning process for PNM’s corporate leadership team.• Managed media relations activities and employee communications to educate… Show more • Oversaw several of the organization’s departments, such as community affairs, community relations, corporate communications, corporate strategy, federal affairs, economic development and environment sustainability. • Developed and managed federal, state and local legislative activities to influence energy policy.• Facilitated the strategic planning process for PNM’s corporate leadership team.• Managed media relations activities and employee communications to educate stakeholders about PNM’s mission and initiatives.• Coordinated engagement activities with external leaders and influencers. Show less

Albuquerque, New Mexico Area

• Developed corporate strategic plans. Educated PNM’s board of directors and employees to help them understand strategic plans and follow best practices to achieve organizational goals. • Revised the corporate integrated planning process to focus on creating a sustainable, flexible and transparent corporate strategy.• Highlighted the relationship between corporate goals, individual business unit strategic plans, tactical operating plans, individual employee performance plans… Show more • Developed corporate strategic plans. Educated PNM’s board of directors and employees to help them understand strategic plans and follow best practices to achieve organizational goals. • Revised the corporate integrated planning process to focus on creating a sustainable, flexible and transparent corporate strategy.• Highlighted the relationship between corporate goals, individual business unit strategic plans, tactical operating plans, individual employee performance plans, incentives and financial targets.• Led all merger and acquisition activity during PNM’s venture with Cascade Energy Co., including providing key analysis for attaining new resources. Show less

Albuquerque, New Mexico Area

• Managed an organization employing more than 500 people that provide high quality customer service to one million gas and electric customers. • Responsible for managing all functions in the call center, billing, remittance processing, credit and collections, quality assurance market research, pricing, and customer service IT and training.• Implemented process improvements that achieved significant savings while increasing customer satisfaction at statistically significant… Show more • Managed an organization employing more than 500 people that provide high quality customer service to one million gas and electric customers. • Responsible for managing all functions in the call center, billing, remittance processing, credit and collections, quality assurance market research, pricing, and customer service IT and training.• Implemented process improvements that achieved significant savings while increasing customer satisfaction at statistically significant levels.• Oversaw successful integration of Texas New Mexico Power customer service functions into PNM’s subsequent acquisition.• Developed and implemented plans that resulted in improved customer satisfaction levels while increasing employee morale.• Developed and implemented a new training process for customer service representatives. Show less

Albuquerque, New Mexico Area

• Set direction for PNM’s gas and electric regulatory strategy, case management and rules compliance at the state and federal levels. • Established and maintained strong relationships with regulatory commissioners, staff and stakeholders.• Negotiated settlement agreements for several complex regulatory cases involving rates, sale of generating assets and boundary disputes.• Initiated alternative dispute resolution process that significantly reduced litigation and resulted in… Show more • Set direction for PNM’s gas and electric regulatory strategy, case management and rules compliance at the state and federal levels. • Established and maintained strong relationships with regulatory commissioners, staff and stakeholders.• Negotiated settlement agreements for several complex regulatory cases involving rates, sale of generating assets and boundary disputes.• Initiated alternative dispute resolution process that significantly reduced litigation and resulted in more timely regulatory decisions, favorable business relationships and significant litigation savings. Show less

Albuquerque, New Mexico Area

• Directed PNM’s gas and electric regulatory activities on the state and federal levels. • Provided input for negotiations, directed regulatory strategy, and coordinated regulatory positions with state and federal legislators. • Represented the company at interim legislative committee meetings and other forums on electric restructuring issues.

Albuquerque, New Mexico Area

• Managed several state and federal regulatory cases, including developing strategy and preparing witnesses for testimony. • Gained knowledge of the regulatory process, company issues and commission rules demonstrated through successful case outcomes and compliance. • Educated internal and external teams about energy-related issues. • Developed, implemented and participated in a job-sharing program.

Albuquerque, New Mexico Area

• Supervised the accounting, cashier and remittance processing department in Albuquerque. • Managed the successful transition to a new customer service system and developed a policy and procedure manual for the department.

Executive Coaching Certification Program

Master Of Management, Human Resources And Organizational Behavior

Bachelor Of Business Administration, Accounting