Olga Cubillas Rodríguez Email and Phone Number
Olga Cubillas Rodríguez work email
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Olga Cubillas Rodríguez personal email
My professional objective is to grow, accompanying people and organizations in the growthI love discovering the diversity of people and cultures (always learning) so traveling is one of my passions.Degree in Political Sciences (International plus Social&labor) from Universidad Complutense of Madrid. Master ACTP training accredited by ICF in Integral Coaching. Professional Certified Coach (PCC - ICF). Master in systemic coaching for teams. Practitioner in Neuro-Linguistic Programming with Instituto del Potencial Humano (certified by AEPNL) and Mindfulness specialist. Neuro Coach (our brain works through chemical reactions, which define our behavior, emotions and thoughts). Trainner/Facilitator (I do not teach, I facilitate learning) using accelerated learning techniques.I have been working for more than 25 years in improving the effectiveness of people and organizations, through in-company management, training, workshops and coaching processes. Over 5,000 hours facilitating learning and more than 2.000 Coaching hours (65% in Companies), with direct effect in increasing motivation, undertaking new projects and in generating: Awareness, Responsibility, Action and Commitment.I LEARN ENJOYING, I ENJOY LEARNING, seasoned with passion, curiosity, perseverance and sense of humour. And I put all of this at your disposal. Would you like to try?
Occoach
View- Website:
- occoach.es
- Employees:
- 1
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Coach Pcc, Mentora, Formadora And Practitioner En PnlOccoachMadrid, Es
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Founder, Certified Coach, Trainer & Nlp PractitionerOccoach Oct 2013 - PresentMadrid Area, SpainDevelopment of human capital. Coaching NLP Trainer / Facilitator Neuroscience Mindfulness Communication. Leadership. Change management. Business strategy Orientation to results. Customer experience
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Trainer / Facilitator And Executive CoachKayros Institute Sep 2019 - PresentMadrid -
Coach In Emotional Health UnitClínica Ilion May 2017 - Nov 2019Villaviciosa De Odón, Madrid. Spain -
Trainer & Executive CoachConsultoría Y Evolución Empresarial S.L. Jan 2018 - Aug 2019Madrid Y Alrededores, España
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Business CoachGrupo Tragsa Nov 2017 - Sep 2018Madrid Y Alrededores, EspañaGERENTRAG program -
Executive CoachUniversidad De Granada / Icf España Dec 2016 - May 2017Project: Enhancing the capacities and abilities of university students through coaching
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Co-Founder & Certified CoachVillaviciosa4U Oct 2015 - Sep 2016Madrid Area, SpainSocio-cultural project focussed on teaching Spanish as a foreign language that offers full immersion in the life and culture of Villaviciosa de Odón -
Coach & Key Account ManagerOlacoach Corporate S.L. May 2015 - Feb 2016Madrid Area, Spain -
Business CoachOrange España May 2014 - Jul 2014SpainImplementation of a new business model -
Marketing Manager Of Soho & Sme Customers (Marketing)Orange España Oct 2010 - Jul 2013Madrid Y Alrededores, España- Responsible for churn (2pp reduction), profit and loss objective achievement (50 to 70% increase in customers with data use).- Identification, development and maintenance of policies based on generating a good customer experience and building stronger links with the company: segmented by value, technology and customer needs. - Assuring correct application of these policies, based on quality, efficiency and efficacy ratio: for Sales Department and Customer Service platforms. - Managing assigned resources: human (between 9 to 20 persons) and economic (9 M€/month).- Team leadership and team development (coaching methodology).
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Enterprise Commercial Services Manager (Customer Service)Orange España May 2008 - Oct 2010Madrid Y Alrededores, España- Maintenance of policies based on generating a good customer experience and building stronger links with the company: segmented by value, technology and customer needs. - Assuring correct application of these policies, based on quality, efficiency and efficacy ratio: for Sales Department and Customer Service platforms. - Managing call centre suppliers, both in-shore and off-shore (Colombia & Chile), more than 1.000 agents involved: achieving operational and business ratios (trips to supplier sites). - Dialogue with all departments involved: marketing, sales, finances, computing, network.- Team leadership and team development (coaching methodology).
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Manager Of Services For Fixed Enterprise Customers & Convergence (Customer Service)Orange España Nov 2006 - Mar 2008Madrid Y Alrededores, España- Development & training of platforms dedicated in exclusive to Fixed Enterprise Customers.- Maintenance of policies based on generating a good customer experience and building stronger links with the company: segmented by value, technology and customer needs. - Managing call centre suppliers.- Requests to develop necessary tools to apply designed policies by marketing.- Dialogue with all departments involved: marketing, sales, finances, computing, network.- Team leadership and team development (coaching methodology).
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Responsible Of Services For High Value Customers (Customer Service)Amena Nov 2004 - Nov 2006Madrid Y Alrededores, España- Responsible for managing the platforms for the most valued customers. Internal staff for large accounts (100 personal agents), external agents for SME (200 agents).- Development and maintenance of policies based on generating a good customer experience and building stronger links with the company: segmented by value, technology and customer needs. - Assuring correct application of these policies, based on quality, efficiency and efficacy ratio.- Requests to develop necessary tools to apply designed policies by marketing.- Dialogue with all departments involved: marketing, sales, finances, computing, network.- Team leadership and team development. -
Responsible Of Loyalty And Retention Platforms (Customer Service)Amena Feb 2001 - Nov 2004Madrid Y Alrededores, España- Responsible for launching loyalty and retention platforms: supplier auction bids, building process, application of marketing policies, operational preparation and follow up (service level, agent skill, productivity) and business indicators (% of renewals per call, retention rate, quantification of economical and non-economical policies).- Requests to develop necessary tools to apply designed policies by marketing.- Dialogue with all departments involved: marketing, sales, finances, computing, network.- Team leadership and team development.
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Responsible Of Sites Managing (Finance)Amena Dec 1998 - Feb 2001Madrid Y Alrededores, España- Responsible for managing and monitoring rental contracts necessary for BTS installation: assuring adequate contract profiles (period, method of payment) deposit payment, tracking of rental payments.- Requests to develop necessary tools to apply rental contracts control: monthly payments.- Dialogue with all departments involved: finances, computing, network.- Selection, training, team leadership and team development..
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Cost Controller For Technical Department (Finances)Airtel-Vodafone Dec 1996 - Dec 1998Madrid Y Alrededores, España- Tracking and control for the acquisition and building of necessary sites for network deployment during Airtel launch, working with Airtouch (Anglo-American technological partner).- Cost controlling on all BTS building phases: licences, renting, tower construction, equipment.- Teaching GSM technology to new employers. -
Assistant In Acquisition And Buildings Department (Technical)Airtel-Vodafone Jul 1995 - Dec 1996Madrid Y Alrededores, España- Helping launching the company from technical department: supplier offers, creating & teaching building process, tracking of sites built.- Teaching GSM technology to new employers.- Administrative tasks
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Secretary Of General Manager (Directors Office)Datapoint Mar 1991 - May 1995Madrid Y Alrededores, EspañaAmerican company with site also in Europe, Spain included. Preparation and control of Managing Directors agenda. E-mail administrator & teacher for new users. Organization of international conventions (hotel booking, transport, meals, meeting rooms, presentations) -
Junior Management (Administration)Proinal Nov 1990 - Mar 1991Barcelona Y Alrededores, España- Family company dedicated to the distribution of chemical products for alimentary sectors (dairy, meat, wine). Administrative tasks: import control.
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Administrative Technician (Administration)Carra Manufacturing Jun 1990 - Nov 1990Dublin, IrelandTelephone maintenance company. Receptionist, billing, bad debt management (bad debt reduction from 50 to 5%).
Olga Cubillas Rodríguez Skills
Olga Cubillas Rodríguez Education Details
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Instituto CoraopsMaster Specialization In Systemic Team Coaching -
Instituto De NeurocoachingNeuroscience For Coaches
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Kayros InstituteIii Module Trainer Of Trainers In Accelerated Learning
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Coach Deep3 Months Advanced Coaching Programme For Coaches
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Kayros InstituteIi Module Trainer Of Trainers In Accelerated Learning
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Kayros InstituteTrainer Of Trainers In Accelerated Learning
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ExecoachMindfulness. Mental & Emotional Training
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Instituto Potencial Humano (Iph)Practitioner In Neuro Linguistic Programming
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Instituto Internacional OlacoachActp Integral Coaching
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Instituto De Desarrollo Directivo Integral (Iddi)Manager Development Programme. Value Creation & Leadership. Coaching Methodology
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International Plus Social&Labor -
Cálamo&CranCourse Of Spanish Teachers
Frequently Asked Questions about Olga Cubillas Rodríguez
What company does Olga Cubillas Rodríguez work for?
Olga Cubillas Rodríguez works for Occoach
What is Olga Cubillas Rodríguez's role at the current company?
Olga Cubillas Rodríguez's current role is Coach PCC, Mentora, Formadora and Practitioner en PNL.
What is Olga Cubillas Rodríguez's email address?
Olga Cubillas Rodríguez's email address is ol****@****oup.com
What schools did Olga Cubillas Rodríguez attend?
Olga Cubillas Rodríguez attended Instituto Coraops, Instituto De Neurocoaching, Kayros Institute, Coach Deep, Kayros Institute, Kayros Institute, Execoach, Instituto Potencial Humano (Iph), Instituto Internacional Olacoach, Instituto De Desarrollo Directivo Integral (Iddi), Universidad Complutense De Madrid, Cálamo&cran.
What are some of Olga Cubillas Rodríguez's interests?
Olga Cubillas Rodríguez has interest in Social Services, Civil Rights And Social Action, Education, Human Rights, Animal Welfare.
What skills is Olga Cubillas Rodríguez known for?
Olga Cubillas Rodríguez has skills like Liderazgo De Equipos, Coaching, Estrategia Empresarial, Telecomunicaciones, Experiencia Del Cliente, Team Leadership, Team Management, Nlp, Business Strategy, Customer Experience, Estrategia De Mercadotecnia, Contact Centers.
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