Marketing & Websites and platforms Mobile applications

A member of the executive committee charged with formulating the organization's overall policy as well as conducting strategic planning, developing quarterly reports on the performance of the group.Responsible for setting up the Smart (KPIs) and smarter goals, and the all aspects of operational plan implementation and evaluation procedures.Develop and modify job descriptions, business processes, and policies.Responsible for setting up and managing all aspects of Website and social media director.Responsible for setting up and managing the customer care dual manual-digital system:Conduct a survey to measure customer satisfaction.Maintain constant communication with customers to address their concerns and provide feedback on the system's performance and policy development.Developed a system to monitor professional mistakes and their impact on performance and productivity controlling the (input and output).Developed the training plans and evaluate productivity and training ROI.Quality audit, internal coach, (All updated customer service procedures and quality policies are reported to the team periodically in order to continuously increase job awareness, knowledge and skill)In charge of designing and revising, developing policies and procedures.Responsible for resolving administrative and technical problems as well as enhancing the department's communication Within the headquarters in Kuwait and the overseas offices in China and Turkey.Responsible for client credit management working together with the financial department.

Develop, care for, and promote the "Al-Resala Satellite Channel" brand.A member of the TV Program Planning and Evaluation Committee.A member of the strategic CommitteeA member of the quality audit and ISO teamsResponsible for the first marketing studies and research in coordination with Rotana and Ipsos (Middle East for studies and research) for marketing studies and research.to evaluate television programs and their presenters, as well as the visual identity of the channel.Responsible for the first website in the Middle East to receive the ISO quality certification.Responsible for marketing and promotional campaigns, as well as channel launchaccountable for the release initiativeAl-Resala Satellite Channel aired the television program (Guide me to the market- economic program) that was created by Al-Resala.Creator and Director of the "Promotional" Broadcast Designer and director of the channel's opening event, which transmitted on Al-Resala and the Rotana Group.

Co-founder of the Sales Support Unit, which supports front-line through the service triangle It points out of responding to customer complaints, screening satisfaction, and linking it to front-line staff performance, Provide monthly progress reports.Member of the quality, ISO teams, and member of the strategic thinking team.Member of the committee that assesses ideas & suggestions made by the staff to develop the business's operations, products, and policies Regulations, systems and procedures.The Values Management Program's creator and executioner: an ethical training to promote (culture, values and managerial principles) for the motivated employee.Responsible for a Research setting with Ipsos for studies and research to evaluate the front line according to smart standards.Responsible of the mystery shopping program: (assessment to develop performance criteria, surveys) to analyze, monitor, and improve the front line in collaboration with Ipsos for researches and marketing studies company to improve service performance.Innovative, Responsible for Employee of the Year program, a unique, method program to enhance workplace familiarity, cooperation, and positivity.Responsible for RCP customer retention programs: to help the business retain their customers as possible, by motivate them to repurchase by offering discounts, facilities, and special treatment.Author of the Investment Ethics Handbook, approved by the Al Dar Shariah Advisory Board which includes a program for ethical training for staff at Islamic organizations.Certified In house Training.

Executive Manager, a member of the Executive Committee, in charge of planning, executing, and evaluating social projects.setting up standards for performance and assessment of staff membersResponsible of the plans and activities for media and marketing, as well as project managementthe person who established the Office of Humanitarian Committees for Evaluation and Follow-up of the plansmember of the committee for strategic thinking.