Managed a team of 15+ inbound and outbound Sales Development Representatives to identify target accounts, strategically manage pipelines and engage in an efficient outreach workflow to attain prospects.Worked closely with the VP of Sales, Sales Operations, and Sales Managers to constantly improve sales and business processes to better and more efficiently drive revenue opportunities throughout the organization.Worked with Sales Enablement to implement an early careers program and Sales University Acted as the hiring manager to structure search, screening and interviewing of candidates and new hires building a world class team of SDR's Collaborated with Marketing to target and drive key prospective customersPartnered with leadership to create long term solutions to drive revenue and attain sales targets

The Muse's DIG group was created to be an inclusive and welcoming environment for all, creating an open and accessible way to engage with our team to promote various employee - centric programs that promote diversity, inclusion and belonging. I worked with the HR team and board members to implement relevant programming, training and other strategies to foster an equitable, diverse and inclusive workplace for our community.

Coached and developed sales professionals and leadership to consistently exceed departmental goals and productivity metrics through coaching, improved training procedures, and consistent feedback on best practices.Lead efforts to ensure that diversity, equity, and inclusion is addressed in all policies, programs, hiring, funding, and decision-making processes.Responsible for successfully managing projects by serving as primary liaison between internal groups, ensuring goals are met through the highest quality service while adhering to strict deadlines.Led and developed a team of tenured sales professionals resulting in consistently exceeding sales goals.Successfully spearheaded the Tele Commuter Program’s pilot and final deployment while providing coaching analysis and feedback to upper management for the program.Continuously acknowledged and appreciated each team members contributions by creating strong incentive plans, bonuses and innovative contests which have improved team performance and morale.Ensured consistent and effective communication of processes, procedures, and initiatives to team members in the contact center at all times.Streamlined methodology to plan and facilitate regular team activities, workshops and conferences outside of the office, greatly reducing related overhead costs. Worked with other departments to create procedures to increase customer service and improve customer satisfaction and loyalty.

Mentored, trained and coached numerous groups of sales professionals, executives and sales coaches to guarantee exceptional, quality experiences to customers, regularly exceeding both individual and team goals.Created better touch-points and experiences for employees via communications, surveys and other positive interventions.Took an end-to-end look at programs for all training, supplementary materials or opportunities to ensure a well-rounded offering for new and existing training programs that connected to overall revenue goals and performance. Promoted our culture, unlocking human potential, and fostered an environment of innovation, opportunity, inclusivity and belonging for all employees.Identified numerous opportunities for process improvements and delivered constructive suggestions which were later adopted as company standard and culture.Improved methods to train new hires during transition from training to full time world class agents.

Successfully managed multiple projects, serving as primary liaison between the Customer Care Department and multiple internal groups to ensure clarity of goals and flawless communication of products, policies, and procedures to the staffConstantly monitored calls and provided clear, effective feedback continuously promote standard policies and procedures.Provided expert support in developing, implementing and tracking quality assurance score cards, employee incentive and bonus programs while under strict deadline and heavy workloadSupervised and coordinated all daily activity of quality review and compliance issues through development of an innovative in-house report to score Call Center ComplianceImproved procedures to develop reports for measuring daily activity against the quality of service and timely resolution of issues for management