Accredited professional with 26+ years of experience in Software Delivery and Management which includes Large-Scale ServiceNow Implementation, Robotic Process Automation (RPA), DevOps, Programme Management, Project Management, Scaled Agility, Service Operations Management using ITIL framework, Process Modeling/Testing/Improvements, Presales (MKT) Operations and Team Management for Telecom, eCommerce, Banking & Manufacturing industriesStrength - Technical• APaaS Platforms – ServiceNow Implementation (ITSM, CSM, TSM, FSM)• Robotic Process Automation – UiPath, BluePrism• Cloud Platforms – Google Cloud Platform• Process Automation – DevOps, Continuous Delivery and Integration, Jenkins, Puppet, Chef, ITIL• Enterprise Content Management – Adobe AEM, HP-Autonomy/OpenText TeamSite• Project Management Software – MS Project & EPPM, Jira Agile, Team Foundation Server (Agile)Strength - Management & Leadership• Managing International Programs and Projects Delivery• Implementing Program and Project Management Methodologies using various standards and the best practices such as PMI-PMP, PgMP, MSP, PRINCE2. Agile, ISO and CMM• Setting up an automated Portfolio-Program-Project Management Solution using the Microsoft Project Server and the Enterprise Portfolio Management tools• Transforming Waterfall projects into fully functional Agile Projects• Setting up Program Areas to address and channelize various business needs• Creating and negotiating Project Proposals with appropriate and acceptable cost estimations• Defining and keeping Operating Performance Indicator of program/project within the limits including P&L• ROI and Cost-Benefit Analysis of Programs and Projects• Setting up ITSM and IT Service Operations Model from scratch using the ITIL Guidelines