Sam Cummins

Sam Cummins Email and Phone Number

Contact Center Supervisor at The Home Depot @ The Home Depot
atlanta, georgia, united states
Sam Cummins's Location
Atlanta Metropolitan Area, United States
Sam Cummins's Contact Details

Sam Cummins personal email

n/a
About Sam Cummins

Dedicated to developing individuals into the best leaders they can beMy current position is as a contact center supervisor for Home Depot’s Pro Customer Support team. I am the leader of a team of customer service focused associates that work with a specialty line of business via phone and email. I work with associates to help guide them in their career endeavors, hone their skills in their current positions, and coach on building strengths and overcoming opportunities. My main focus is on engagement with each individual utilizing diverse methods that are all based on mixing necessary structure with a fun and upbeat environment. Building strong relationships with each associate, leader, and overall business partners is essential to ensuring that all groups have the best chance to grow and thrive.

Sam Cummins's Current Company Details
The Home Depot

The Home Depot

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Contact Center Supervisor at The Home Depot
atlanta, georgia, united states
Website:
homedepot.com
Employees:
98933
Sam Cummins Work Experience Details
  • The Home Depot
    Pro Supprt Center Supervisor
    The Home Depot Mar 2023 - Present
    Atlanta Metropolitan Area
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  • The Home Depot
    Psc Supervisor B2B
    The Home Depot Oct 2022 - Mar 2023
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  • The Home Depot
    Contact Center Supervisor
    The Home Depot Jul 2020 - Oct 2022
    Kennesaw, Georgia, United States
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  • The Home Depot
    Training Specialist
    The Home Depot Mar 2016 - Jul 2020
    Facilitating learning and development for new hire and existing associates at the Online Contact Center.Partnering with sister sites to update and standardize content and delivery.Providing coaching and guidance to associates with their career path and other needs.Working with other groups in the organization to adapt and facilitate current training to emerging lines of business.Constantly improving facilitation and leadership skills to enhance experiences of learners and partners.
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  • The Home Depot
    Team Lead
    The Home Depot Nov 2014 - Mar 2016
    Handled escalations from frontline associates. Provided daily reporting to associates and leadership. Coached associates on opportunities and encouraged improvements of crucial skills. Assisted in training classes to ensure most current practices were covered in classes. Participated in special projects throughout the Online Contact Center to improve associate experiences.
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  • The Home Depot
    Sales Support
    The Home Depot May 2014 - Nov 2014
    Processed RGA requests from associates and responses from vendors. Assisted in special projects as needed. Maintained high volume output during staffing shortages.
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  • The Home Depot
    Customer Service Representative
    The Home Depot Jun 2013 - May 2014
    Assisted customers with placing orders, product information, order status, and return issues. An active member of inaugural Associate Engagement Committee. Assisted with overflow from a separate line of business during post-holiday needs.
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  • Jvc America Inc.
    Returns Supervisor
    Jvc America Inc. Jul 2000 - Mar 2013

Sam Cummins Skills

Customer Service Team Building Inventory Control Inventory Management Microsoft Office Operations Management Warehousing Shipping Supply Chain Management Customer Satisfaction Reverse Logistics Microsoft Excel Order Fulfillment Management Inventory Optimization Supply Chain Transportation Management Microsoft Word Freight Logistics Instructional Design Teaching Classroom Management Talent Management Coaching Mentoring Leadership Human Resources Employee Learning And Development Employee Training People Development Staff Development Training And Development L&d Organizational Leadership Teamwork Life Skills Personal Development Executive Leadership

Sam Cummins Education Details

Frequently Asked Questions about Sam Cummins

What company does Sam Cummins work for?

Sam Cummins works for The Home Depot

What is Sam Cummins's role at the current company?

Sam Cummins's current role is Contact Center Supervisor at The Home Depot.

What is Sam Cummins's email address?

Sam Cummins's email address is sc****@****ica.com

What schools did Sam Cummins attend?

Sam Cummins attended Chattahoochee Technical College, Chattahoochee Technical College, Chattahoochee Technical College, Chattahoochee Technical College, Chattahoochee Technical College.

What skills is Sam Cummins known for?

Sam Cummins has skills like Customer Service, Team Building, Inventory Control, Inventory Management, Microsoft Office, Operations Management, Warehousing, Shipping, Supply Chain Management, Customer Satisfaction, Reverse Logistics, Microsoft Excel.

Who are Sam Cummins's colleagues?

Sam Cummins's colleagues are Coby May, Shana Anderson, Lexi Little, Patrick Leapley, Meredith Harrison, Craig Pyatt, Cathy Hehe.

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