Stacy K. Email & Phone Number

St. Louis, Mo, Us

Washington Dc-Baltimore Area

Senior Scrum Master and Program Agile Team Coach.

Creve Coeur, Mo

Enjoying the benefits of aligning what I am good at with what I love to do AND applying it to what my teams need. It is amazing!!

Greater St. Louis Area

Leading multiple software development teams thru integration and enhancement of over 100 different applications as the company consolidates tools and targets efforts to tighten efficiencies and allow for improved user experience. Serving as point of escalation for teams, project managers and scrum masters when in need of risk mitigation, competing priorities, release conflicts or other issues arise.

Litchfield, Illinois

I greatly enjoyed working with multiple cross-functional scrum teams, diligently striving to succeed in their adventure. As scrum master, I was there to celebrate all of the teams' wins as we moved from a start-up software development company to a full production implementation and support team in the Electronic Health Record software industry.

Chesterfield, Missouri

Business Systems Analyst (Core Systems) specializing in Medicare Enrollment, Invoicing and Payments. Managing system integration and membership migration projects as well as providing product support and process improvement. Refining business requirements, liaison between business partners, product owners, system developers, vendors and key stakeholders to ensure global acceptance of product enhancements and future development during integration of multiple systems. As Scrum Master, I lead an agile work group of diverse skillsets to manage production of value-added business deliverables.

Overland Park, Ks

Database Administrator for Medical Information service provider with focus on data analysis and dashboard development to allow for real time reporting. Manage database development and improvement projects for multiple global pharmaceutical clients. Develop system guides, business process documentation and provide training to users and clients.

Greater St. Louis Area

- Successfully initiated, coordinated and implemented integration of product information and inquiry response databases in addition to telephone systems during two pharmaceutical acquisitions, involving multiple divisions with locations in the US and Canada, without disruption of customer interactions.- Procurement and implementation of Medical Information Analytics program, to improve reporting speed and capabilities across divisions, using the QlikView program.- Research, test, procure, implement and oversee regular database upgrades as well as day-to-day operations of the systems (IRMS, MIA, Cisco, VMware). Ensure systems are performing at the highest level, and implement process improvements or corrective measures.- Collaborate with cross functional teams to develop Standard Operating Procedures. Write and present team trainings to maximize efficiency and quality of customer interactions while ensuring compliance to all federal regulations, legal requirements and compliance guidelines.- Develop and maintain rapport and excellent working relationship with vendors, internal contacts and external stakeholders to provide a well-rounded, thorough and detailed approach to all projects.

Greater St. Louis Area

- Implement revised voice scripts and functional improvements to voice systems to enhance call distribution and the customer interaction.- Document controller for documentum derived database of medical letter review and approval. Site trainer for all new users to this system, prior to their accessibility being approved.- Liaison between Medical Information and Communication staff and informatics, data, infrastructure and voice teams. - Improve support processes by maintaining high level of involvement and ongoing familiarity with the systems, processes and technology utilized.- Develop, test, implement and maintain a disaster recovery and business continuity plan to ensure seamless transition and sustainability during environmental catastrophe, workforce or system outage.

- Actively analyze data-trends from inquiries database (IRMS) to ensure customer inquiry and requisition processes are fulfilled accurately, appropriately and in a timely manner. Developed and implemented quality assurance processes to review, evaluate and correct issues.- Monitor to ensure telephony system traffic is as expected, troubleshoot and resolve issues to allow for continued attainment of all standards and create reports for executive leadership.- Develop training programs and presented to coworkers on the use of Microsoft Excel, Visio, PowerPoint, OneNote and Project, to improve efficiency and accuracy.- Develop, create and disseminate standardized and ad-hoc reports of inquiry statistics to apprise the marketing, sales and research departments of the status of multiple product lines, in addition to creation and continued timely provision of legal and corporate integrity reports to ensure compliance with all regulations and standard operating procedures.- Supervise administrative staff and daily functions of the Medical information and Communication department.

- Discovered opportunity for improvement in inquiry documentation, retrieval and reporting. Lead development of a collaborative team to create, test, implement and maintain custom database of electronically documented medical inquiries. This provided monumental support to both the legal and compliance departments in-light of multiple corporate inquisitions in which undeniable documentation was available to support the company’s values and mission to serve our customers. The custom developed database was later archived and replaced with the procured system, IRMS, for which I became the lead administrator.- Project coordinator for many high level projects. Responsible for daily operations of department including statistical reporting, scheduling, supervision of file assistants and serving as the sole document revision history and record retention archive specialist.- Coordinate, review and maintain potential clinical investigator relations.

As a Client Service Specialist at Executive Relocation, my responsibilities were to aid in all areas of client relocation processes, including integration of all aspects of home sales, house hold goods relocation and home purchase in the destination area. I was highly involved in the various areas of contact communications and process tracking to ensure seamless transition for both the relocating employee and the client providing the relocation.

Bachelor'S Degree, Business Administration, Cum Laude

Computer Education, Database Management, Custom Reporting, Continuing Education

Associates Of Applied Science, Respiratory Therapy

General Education